Contact centres get on the front foot with a proactive approach. Outbound customer contact strategies reduce inbound calls and the need to be reactive. Be more proactive in periods where you predict lower levels of inbound traffic. Plan around evening and weekend inbound spikes to re-engineer your work flows.
Proactive, personalized and timely outbound communication is an important factor in projecting a great customer service ethic. With VoiceSage, when you’re operating at scale, you promote the perception that every customer is valued, that every customer is special. Achieve greater differentiation and standout through customer service reputation.
Integrated communications technology that lets you execute an outbound strategy. From large-scale appointments booking in healthcare, to meter readings and major outage alerts and service updates for utilities, VoiceSage lets organizations take the lead by initiating and powering conversations with your customers.
Speed of response, high response rates and easy services to execute
Useful feedback loop for customers that gives them actionable insights
Identifies people, process or technology improvements in the contact centre
Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.