Paul Cogan, Author at VoiceSage
Blog

4 Customer Experience Trends in the Utilities Industry

Unlike other products that customers can touch and feel when they buy them, utilities aren’t like that. They’re services that most customers barely notice until…

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Blog

How to Safely Navigate Digital Transformation in Banking

Not so long ago, it was normal for customers to round up their cash and cheques, drive to their local bank, and then wait in…

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ecommerce business
Blog

5 Factors That Stunt the Growth of Your Ecommerce Business (and How to Fix Them!)

When it comes to e-commerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…

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data security best practices
Blog

Mobile Messaging and the Implications on Data Security Best Practices

According to several news outlets, Facebook is planning to merge messaging in WhatsApp, Instagram, and Messenger some time in early 2020. This merger is expected…

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Blog

Customer Experience Conference London 2019

One of the UK’s foremost customer experience conferences is coming to London this February. VoiceSage are delighted to be sponsoring the event. This is a…

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