As of May 2018, 3 million businesses had signed up for WhatsApp for Business. The app is aimed at small and medium-sized business owners that want to facilitate better client-customer communication. The objective is to help businesses send out confirmations, reminders, or even tickets.
You can integrate with CRM systems, websites and messaging channels like SMS and Rich Media Messaging (RMM) to deliver a complete optichannel communication strategy. Use WhatsApp to send information about products and services, boarding pass alerts, delivery updates and confirmation, school information, payment reminder and more.
Add WhatsApp to Your Communication Channels
VoiceSage’s WhatsApp API supports two-way conversations meaning that any customer service queries can be answered to customers in the app. Companies will first need to ask their customers for permission to contact them. They can do this via SMS or RMM. For brands who use multiple communication channels, WhatsApp can be another one to add to the arsenal. Customers can then choose their preferred communication channel rather than being forced down on a particular route.
Key Benefits:
Verified Sender ID
Branded Logo
Company Information
Full end-to-end encryption
Rich Media
Images
Video
Audio
Unlimited characters
GDPR compliant
WhatsApp for Business Features Rich Communications
Offer customers a more engaging experience
Create a business profile to make it easier for customers and other businesses to find your contact information
VoiceSage can configure chatbots to use WhatsApp as their delivery channel
Reduce inbound calls to your contact centre by allowing the customers to self-serve on a channel they are most comfortable with through the use of chatbot type functionality.
Customers can initiate automated processes by interacting with a business’ WhatsApp number. These types of automated interactions are the perfect use case for the channel. The customer sends the initial message and kicks off an automated journey. Lastly, they can either complete their desired outcome or escalate to a real agent if they experience more complicated interactions.
While our updated policy is more flexible, businesses should continue to optimize for the user experience while obtaining opt-in. For example, businesses should:
Explicitly call out the types of messages a person is opting into (e.g. delivery updates)
Avoid messaging people too frequently
Provide instructions for how customers can opt out and honour these requests
Monitor your quality rating, especially when rolling out new opt-in methods
As a reminder, only transactional notifications are currently allowed on the platform
Book a Demo
Experience VoiceSage for yourself with a personalised demonstration
Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.
Public notice of the appointment of a process adviser Section 558J(3) of the Companies Act 2014
Pursuant to the passing of a resolution of the board of directors of VoiceSage Global Holdings DAC, Company Number 348563, on 1 March 2023, and being satisfied that Ian Barrett, KPMG is qualified in accordance with section 633 of the Companies Act 2014 (‘the Act’) for appointment as a process adviser, Ian Barrett has been appointed as process adviser for the company, in accordance with section 558E of the Act for the purpose of preparing a rescue plan in accordance with the provisions of Part 10A of the Act.
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