Two Way SMS messaging is the most direct and instant tool to engage with customers through personalized experiences. Deliver application to customer conversations or 1:1 agent-to-customer text messaging sessions and eliminate the need for low-value inbound queries with proactive outbound communications based on keyword triggers.
Two Way SMS Benefits
Real - Time Automated Responses
VoiceSage’s management tool gives administrators the power to manage SMS conversations and agent workloads with proactive queue rules (the same call rules that probably already exist in the contact centre). No more manual interventions, just improved customer engagement rates.
Seamless Integrations Into Existing Systems
You might already have SMS or CRM systems in place dealing with inbound communication. Our two way SMS API works with any third party software, so there’s no need for expensive development work. Contact our support team to help you integrate our tool into existing systems.
Payments, Promotions and Delivery Updates
Whether collecting a payment, scheduling delivery alerts, sending marketing messages, or following up a customer service query, two way SMS conversations deliver better responses, higher engagement rates, reduce costs and drive customer satisfaction statistics up.
What Can Two Way SMS Do for Your Business?
SMS is the most popular form of communication in the UK with text messages being read within 5 seconds of receipt. Allow customers to communicate through a channel they are comfortable with and prefer to use. To engage more effectively with customers, text is simply the best way to achieve this and the results speak for themselves:
50% of customers who were unresponsive to previous contact attempts engaged in an SMS conversation
Two Way SMS has the same result as 30 agents and a dialler
One agent can manage 30+ conversations
One agent can handle a 6,000 contact file
How Two Way SMS Messaging Works
Campaigns are triggered automatically from internal data systems to initiate a two way customer communication. Inbound text responses are automatically distributed in accordance with agent queue rules, all of which are set up and managed centrally by the campaign manager and monitored via the text conversations dashboard.
The Best Bits
Unlimited personalization within text messages
VoiceSage Inbox – proactive queue and agent workload management tool
Templated or free-form response capability with spell checker
Seamless integration into back-office systems, where required
Hosted model requires no internal IT infrastructure
One of the most popular and accessible communication channels
What Our Customers Are Saying
“It is surprising how we have applied Two Way SMS Messaging to late-stage debt collections - people who we have tried our best to contact for 90 days and the number of people who we then get a payment from is great” Rob Escott, Vanquis Bank – Collections
Public notice of the appointment of a process adviser Section 558J(3) of the Companies Act 2014
Pursuant to the passing of a resolution of the board of directors of VoiceSage Global Holdings DAC, Company Number 348563, on 1 March 2023, and being satisfied that Ian Barrett, KPMG is qualified in accordance with section 633 of the Companies Act 2014 (‘the Act’) for appointment as a process adviser, Ian Barrett has been appointed as process adviser for the company, in accordance with section 558E of the Act for the purpose of preparing a rescue plan in accordance with the provisions of Part 10A of the Act.
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