Two Way SMS messaging is the most direct and instant tool to engage with customers through personalized experiences. Deliver application to customer conversations or 1:1 agent-to-customer text messaging sessions and eliminate the need for low-value inbound queries with proactive outbound communications based on keyword triggers.
SMS is the most popular form of communication in the UK with text messages being read within 5 seconds of receipt. Allow customers to communicate through a channel they are comfortable with and prefer to use. To engage more effectively with customers, text is simply the best way to achieve this and the results speak for themselves:
Campaigns are triggered automatically from internal data systems to initiate a two way customer communication. Inbound text responses are automatically distributed in accordance with agent queue rules, all of which are set up and managed centrally by the campaign manager and monitored via the text conversations dashboard.