VoiceSage Resources - Communication & Engagment Software
Blog

SMS and MMS: What’s the Difference?

Now more than ever, people use their phones to connect with the world around them. They share voice and video files, shop, pay bills, and…

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customer service touchpoints voicesage
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Build Relationships by Choosing the Best Customer Experience Touchpoints

In layman’s terms, customer experience touchpoints are your brands’ points of contact from the start of the customer journey to the finish. Customer experience touchpoints…

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4 Customer Retention Strategies Successful Retail Companies Use

With access to drag-and-drop website builders and the growing popularity of online marketplaces, the retail sector — especially e-commerce — has become more competitive than…

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How Not to Annoy Customers With Debt Collection Strategies

When your customers think about debt collection, the first thing to come to mind might be traditional collection strategies. This is where they receive an…

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How Customer Service Teams Can Measure Shopper Satisfaction with Customer Surveys

In retail, especially in brick-and-mortar stores, how you interact with customers partially determines their level of satisfaction. Plus, with access to digital platforms like social…

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White Paper

Free Customer Satisfaction Scoring Template + Calculator

Measuring customer satisfaction with customer surveys is tricky; maintaining high engagement levels among retail customers is even harder. But satisfaction is important: 28% of those customers who made a complaint, said that they would be spending less with a business from which they'd received poor customer service. This resulted in £37 billion in lost revenues in 2016.

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Blog

The Secret to Reducing Avoidable Inbound Calls to Customer Service Teams

Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…

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Blog

8 Ways to Collect Phone Numbers for Your Rich Media Messaging Campaigns

Compared to emails, mobile messages like rich media and SMS are more effective at getting messages in front of customers. Text messages have an open…

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How to Win-back Lapsed Customers with an Improved Digital Customer Experience

Lapsed customers — people who haven’t come back to buy in an expected amount of time — are a consequence of doing business. In fact,…

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Blog

11 Financial Service SMS Templates For You to Steal

SMS is one of the most personal ways to connect with your customers. Your messages show up next to texts about weekend plans and quick…

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Blog

What’s Your RCS Fallback? Choose Rich Media Messaging (RMM) instead of SMS

Rich Communication Service (RCS) is the future of texting on your phone. This service adds a richer experience to text messages by offering a higher…

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Blog

Rich Communication Services: The Benefits and Drawbacks

SMS has been around for 27 years and in that time, it’s evolved to become one of the most valuable go-to marketing channels available. Marketers…

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