Customer Journey - shopping carts
Blog

Customer Journey Stages: Gaining Customer Insight [Part 1/4]

Black Friday is by far one of the busiest shopping days of the year. Shoppers flock to their local stores and hop online to get…

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White Paper

API Technology for Digital Customer Experience

Real examples of how brands are streamlining and automating the customer journey to add value, create efficiency, improve customer satisfaction, and generate revenue.

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Golden Quarter Sales
Blog

Automating retail’s Golden Quarter customer journey with proactive communications

Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…

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credit collections software
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Credit Collection Software: Strategies to Improve Customer Relationships and Revenue

Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…

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customer experience conference 2018
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Customer Experience Conference Manchester 2018

One of the UK’s foremost customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well showcasing…

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16 SMS marketing tips
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16 essential SMS marketing tips (and examples)

SMS is still one of the most loved features of a smart phone. For this reason, it’s also one of the most engaging when it…

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SMS marketing shopping
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SMS Marketing: An 8 point guide

Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…

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increase conversion rates SMS
Blog

How to increase conversions with SMS marketing

Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.

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PPC KPI Planner
White Paper

PPC Campaign Planner

Set your target budget, and conversion rates. The template automatically tells you the campaign's targets.

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RCS Rich communication Services
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Rich Communication Services: The Benefits and Drawbacks

Rich Communication Services (RCS) messaging has been in the works for a while. Praised by Gartner, TechCrunch and others as “a messaging standard that has the…

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Blog

Contact Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Contact Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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