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Blog

Healthcare WhatsApp Chatbot: Reasons Why This Industry Needs It

WhatsApp Chatbot: Is This the Future of Healthcare? Digital transformation programs in healthcare have quickly changed the way hospitals and medical centres work. Challenges like…

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The Role of IVR Systems in Transforming Customer Experience

Doing business in the 21st century feels like an arms race, with every business competing to provide faster, better, and more comprehensive service to its…

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Blog

Customer Feedback Strategy: A Comprehensive Guide To Understand Your Audience

Customer feedback is the lifeblood of successful brands. Here is why and how you can set effective customer feedback management for your business. If you…

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Blog

Irish Based Tech Company Build Multilingual COVID-19 Travel Advisor Bot on WhatsApp

VoiceSage, the Irish-based tech company providing mobile communication solutions delivering millions of messages worldwide via Voice, SMS, Email, WhatsApp, and Rich Media Messaging (RMM), unveiled…

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Blog

How Rich Media Messaging Enhances Mobile Payment Methods

If you own a business, staying up to date with the latest technology is critical for keeping customers interested. With more consumers moving toward digital…

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Blog

WhatsApp Business Guide

If you want to use this infographic as a reference on your site, please copy & paste the code below into your post/page: Please include…

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Blog

Customer Engagement Mastery: 4 Messaging Solutions To Engage Customers

What Is Customer Engagement? Customer engagement is the offline and online interactions between a company and a customer. It’s also used as a metric or…

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Blog

Collect Customer Feedback: Why Rich Messaging Is Better Than Other Channels

Customer Feedback: Why & How to Collect It Customer feedback guides companies to make better decisions. The brands focused on innovation will take on board…

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Blog

Payments and Collections with Rich Media Messaging

VoiceSage is leading the way in alternative payments and collections methods like Rich Media Messaging (RMM). While customer debt and debt collection are realities for…

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Blog

Engage Customers with Conversational Messaging

 What is Conversational Messaging? Conversational messaging is about helping, engaging, and providing a positive experience for customers across all your communication channels. A starting point…

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White Paper

How to Manage Change in Contact Centers

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities remain safe. Due to this, customer inquiries are flooding the contact centers.

VoiceSage helps companies navigate change in contact centers through proactive communications like SMS, WhatsApp, rich messaging, email and voice.

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Blog

Ways To Reduce & Optimize The Time Customers Spend On Hold

Your average hold time says a lot about your customers. Or, more importantly, it’s a good predictor of how your customers feel about your company….

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