customer feedback
Blog

Collect Customer Feedback: Why Rich Messaging Is Better Than Other Channels

Customer Feedback: Why & How to Collect It Customer feedback guides companies to make better decisions. The brands focused on innovation will take on board…

Read more
payments and collections voicesage
Blog

Payments and Collections with Rich Media Messaging

VoiceSage is leading the way in alternative payments and collections methods like Rich Media Messaging (RMM). While customer debt and debt collection are realities for…

Read more
conversational messaging banner voicesage
Blog

Engage Customers with Conversational Messaging

 What is Conversational Messaging? Conversational messaging is about helping, engaging, and providing a positive experience for customers across all your communication channels. A starting point…

Read more
manage change in contact centers illustration
White Paper

How to Manage Change in Contact Centers

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities remain safe. Due to this, customer inquiries are flooding the contact centers.

VoiceSage helps companies navigate change in contact centers through proactive communications like SMS, WhatsApp, rich messaging, email and voice.

Download
time customers spend on hold
Blog

Ways To Reduce & Optimize The Time Customers Spend On Hold

Your average hold time says a lot about your customers. Or, more importantly, it’s a good predictor of how your customers feel about your company….

Read more
optichannel marketing
Blog

How Can Brands Improve Customer Satisfaction with Optichannel Marketing Processes?

One thing that never stops changing is customer expectations. Since the advent of sales and marketing, customer expectations have been evolving, and brands have adapted…

Read more
implementing rich media messaging
Blog

7 Tips on Implementing Rich Media Messaging to Your Marketing Campaigns

Designed to enhance SMS messages and increase customer engagement, Rich Media Messaging (RMM) is a messaging service that adds a richer experience compared to SMS…

Read more
video marketing voicesage
Blog

Best Ways to Use Video Marketing

With 5 billion people in the world that can send and receive SMS messages, marketers have started adding text messaging as an additional channel to…

Read more
business customer communications
Blog

VoiceSage Improves Business-Customer Communications Further

VoiceSage is a global communication platform that centralizes all your business-customer communications into a single view. We are delighted to announce that we made significant…

Read more
bad customer service banner
Blog

6 Examples of Bad Customer Service & How to Fix Them

Post summary: Watch out for the 3 BIG Rs. After a bad customer experience, companies can lose Revenue, Reputation, and Respect. Customer expectations have changed….

Read more
vonage partners with voicesage
Blog

Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK,…

Read more
sms marketing 2021 voicesage
Blog

20 SMS Marketing Statistics 2021 You Need to Know

In this article, we’ve put together 20 SMS marketing statistics for 2021 that are a must to know for marketers and other businesses using SMS…

Read more

Book a Demo

Experience VoiceSage for yourself with a personalised demonstration

Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.



Book a Demo