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Customer Journey Stages: Gaining Customer Insight [Part 1/4]
Black Friday is by far one of the busiest shopping days of the year. Shoppers flock to their local stores and hop online to get…
Black Friday is by far one of the busiest shopping days of the year. Shoppers flock to their local stores and hop online to get…
Real examples of how brands are streamlining and automating the customer journey to add value, create efficiency, improve customer satisfaction, and generate revenue.
Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…
Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…
One of the UK’s foremost customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well showcasing…
SMS is still one of the most loved features of a smart phone. For this reason, it’s also one of the most engaging when it…
Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…
Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.
Set your target budget, and conversion rates. The template automatically tells you the campaign's targets.
Rich Communication Services (RCS) messaging has been in the works for a while. Praised by Gartner, TechCrunch and others as “a messaging standard that has the…
Contact Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.
