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Easy-to-use Chat Tools for Small and Large Businesses

If your business isn’t using a chat tool for both internal and external communication, you’re not communicating effectively Instant and precise communication is more vital…

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How to Use Text Messaging for Events and Conferences

There is a use for text messaging in every industry, that’s what experience has taught us. And coordinating an event or a conference is not…

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The Secret to Why Amazon Customer Experiences Are Unbeatable

Known as the world’s leading digital retailer, Amazon customer experiences have been driving the eCommerce industry forward. The company originally started as an online bookselling…

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How to Speed Up Your Debt Collection Process with Omnichannel Communication

For a long time, the debt collection process has favored businesses. Instead of creating custom steps in the debt collection process that cater to the…

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How to Prevent Malware Attacks and Send Secure Text Messaging

The growth of mobile devices in the past few decades has made mobile phishing an extremely significant threat for organizations and consumers. So, in this…

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Top 3 Reasons for Building an Effective Text Messaging Strategy

SMS is a simple way to get your messages across to customers or users. Texting boots greater immediacy compared to other marketing tools, and we…

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8 Benefits of Collecting Customer Feedback Throughout the Customer Journey

Every business has one goal: to make customers happy. After all, without happiness, you’re not likely to make many sales. But keeping customers happy is…

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Conversational Commerce: Simple Guide to Follow to Increase Sales

The busiest shopping season is nearby, and we wanted to introduce a quick guide to conversational commerce to help you convert more customers quickly. It’s…

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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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11 Black Friday Marketing Ideas and Best Practices to Incite Customers

Boosting Sales on Black Friday Is Challenging What better date for both customers and retailers to love than Black Friday? For marketeers, it’s the season…

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6 Low-Cost Ways for Startups to Skyrocket Their Brand Awareness

You’ve just launched your start-up and are all excited about it. You might have a great name, your logo is on point, your website is…

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Best Practices to Excel at Customer Centricity

Customer centricity is not a new idea. Its foundation principles were set with the expansion of the digital era, and it has since continued to…

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