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How AI Can Improve Customer Experience

Ever wondered how AI can improve customer experience? Leveraging AI in the 21st century is necessary to improve business efficiency. Firstly, artificial intelligence has become…

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Personalization Myths and Truths: Achieve the Right Growth

Personalization Myths that Prevent Progression Myth #1: Personalization is ineffective Although personalizing customer experiences don’t happen overnight, there is proof that it’s worthwhile doing. According…

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7 Steps to Ensure a Top-Notch Customer Experience for Gen Z

Here’s some news for those that still associate Gen Zer’s with teenagers hanging out on Tik-Tok and criticizing Boomers for the climate crisis: Gen Z…

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6 Nonverbal Website Hacks to Keep Customers Engaged

Keeping customers engaged on your website has many benefits, and increasing your sales is one of them. However, can you achieve this without being vocal…

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Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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Personalized Customer Experiences: Create Connected Experience on Every Channel

Would you define your customer experiences as being connected or disconnected? We are know that connected experiences are more meaningful. They leverage data from automated processes to build valuable and more personal relationships with customers across channels.

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How to Boost Your Conversational Marketing Strategy with Video

A conversational marketing strategy allows companies to engage with their customers in real-time through chat, video, and other digital tactics. In the following guide, we’re…

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How Bulk SMS Can Benefit Marketing Campaigns

You might be familiar with sending bulk SMS and what it means to marketing managers. SMS is a traditional and very popular channel that most…

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Personalized Customer Experiences: What Brands Need to Know

Would you define your customer experiences as being connected or disconnected? Connected experiences are more meaningful and they are mostly personalized customer experiences. They leverage…

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How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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Happy Data Privacy Day!

January 28th has probably been an insignificant day to most of us for many years.  However, in 2006 the Council of Europe initiated the first…

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