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How to Use Touchpoint Marketing to Engage and Retain Retail Customers

Touchpoint marketing is engaging with customers through various mediums at different points in the customer journey. By reaching out to customers at different points along…

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Information Security
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VoiceSage Adds to Existing ISO 27001 and PCI DSS Certifications

VoiceSage, in its continued journey to protect Customer Personal Data through infrastructure security adoption and improvements, has recently been accredited with the ISO 27018:2019 code…

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Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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19 Text Message Templates for Customer Service & Marketing Pros

Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…

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PSD2 and Open Banking: What You Need to Know About Innovation in Mobile Finance

The world of mobile banking is ever-evolving. With features like rich media messaging (RMM) and rich communication services (RCS), customers don’t have to leave a…

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mobile marketing strategies for business
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How to Create A Mobile Marketing Strategy: A Roadmap for Retail Teams

In this article we aim to show you how retail teams can create an effective mobile marketing strategy to boost sales and customer engagement. Eighty-nine…

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White Paper

Black Friday Infographic: 7 SMS Marketing Tips for Retailers

One of the reasons SMS marketing is so successful is its open rate. On average, text messages are opened within 90 seconds of being received. This is 5X higher than open rates for emails. This is important considering the best way to reach 35% of global mobile phone users is through text. Since customers are willing to read text messages — 75% of customers don’t mind receiving promotional text messages from you when they opt in — use your Black Friday SMS campaign to get customers to take action as soon as possible instead of waiting until the last day of the sale.

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Blog

7 Black Friday SMS Marketing Tips for Retailers

As a retailer, Black Friday is one of your busiest sales events of the year. It’s your chance to make up for lost revenue and…

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Blog

Why Self-Service is Essential for Utility Customer Satisfaction

Utility companies continue to build more robust metering infrastructure, revamp internal processes, adopt new technologies that help improve how grids operate, and more. Despite all…

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SMS and MMS: What’s the Difference?

Now more than ever, people use their phones to connect with the world around them. They share voice and video files, shop, pay bills, and…

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customer service touchpoints voicesage
Blog

Build Relationships by Choosing the Best Customer Experience Touchpoints

In layman’s terms, customer experience touchpoints are your brands’ points of contact from the start of the customer journey to the finish. Customer experience touchpoints…

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Blog

4 Customer Retention Strategies Successful Retail Companies Use

With access to drag-and-drop website builders and the growing popularity of online marketplaces, the retail sector — especially e-commerce — has become more competitive than…

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