VoiceSage Resources - Communication & Engagment Software
Housing Associations
Blog

How Housing Associations Can Manage Communications With Residents

As times are constantly changing, housing associations must consistently re-evaluate their efforts, and implement the best strategies in order to optimize communications with residents. While…

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Retail Store
Blog

How Retailers Can Recover From the Covid-19 Crisis

Covid-19 is undoubtedly having huge implications for retailers. According to a recent survey, 85% of businesses in Ireland have either scaled back or shut down….

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financial brands consumers emotions
Blog

How Financial Brands Can Appeal to Consumers’ Emotions with SMS/RMM

Creating strong emotional experiences with customers helps companies increase brand loyalty and customer lifetime value. And nothing is more capable of generating positive or negative…

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automated payment reminders
Blog

Here’s How Automated Payment Reminders Can Increase Collection Rates

Late payments have become an increasing concern for businesses across the world. Prior to COVID-19, one in five businesses reported that late payments were a…

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ivr call centre banner
Blog

Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a customer support number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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customer experience in utilities
Blog

Transform Customer Experience in Utilities During Times of Crisis Like COVID-19 Pandemic

As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…

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Mobile Marketing
Blog

How Retailers Can Boost Sales With Richer Mobile Marketing

As the COVID-19 pandemic continues to grow and physical stores are closing around the world, retailers are turning to online sales for business continuity. According…

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Remote Working
Blog

How to Support Remote Contact Centers: Give Agents the Resources They Need to Keep Your Business Functioning at Its Best

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities…

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hero image barcodes
Blog

Faster Processes with Barcodes in Rich Media Messaging

We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…

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coronavirus
Blog

Communication Best Practices for Organizations Working to Contain COVID-19

Due to the recent Coronavirus outbreak in China, as well as other countries in Asia, Europe, America and Africa, people from the rest of the…

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Utilities
Blog

Utility Week Consumer Debt Conference 2020

We are very pleased to be attending this year’s Utility Week Consumer Debt Conference in Birmingham. The event will occur on the 27th February at…

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Customer Experience
Blog

Customer Experience Conference London 2020

The Customer Experience Conference returns to London in 2020, and VoiceSage are delighted to be attending again this year. The conference takes place on the…

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