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Read moreFuture of the Contact Centre Conference 2020
VoiceSage are excited to be sponsoring the Future of the Contact Centre Conference, as it returns to London in 2020. This event will be taking…
VoiceSage are excited to be sponsoring the Future of the Contact Centre Conference, as it returns to London in 2020. This event will be taking…
Fulfilling the promise of a customer-centric experience for banks and personal finance apps is an enormous effort at scale. Using SMS campaign ideas is one…
Is there a need for automated messages in customer service teams? For sure. Many companies are trying to deliver a hyper-personal experience by responding to…
As a marketer, there’s no shortage of tools available to you. Beacon marketing is one of the newest techs available. It involves using Bluetooth Low…
In this article, we will reveal the secret to reducing business debt in retail. In theory, store credit cards are good for your business. They…
When it comes to direct marketing, some of the most creative campaigns you’ll find include postcards, coupons, and flyers stuffed into consumer mailboxes. These direct…
Black Friday, the busiest shopping day of the year, is right around the corner. It’s estimated that shoppers in total will spend a whopping £7…
Touchpoint marketing is engaging with customers through various mediums at different points in the customer journey. By reaching out to customers at different points along…
VoiceSage, in its continued journey to protect Customer Personal Data through infrastructure security adoption and improvements, has recently been accredited with the ISO 27018:2019 code…
Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…
Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…
The world of mobile banking is ever-evolving. With features like rich media messaging (RMM) and rich communication services (RCS), customers don’t have to leave a…
