When it comes to e-commerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…
Digital transformation in financial services has changed the way people manage their money. From sophisticated mobile banking apps to personalized text message services, the banking…
In this blog post we would like to share some interesting SMS marketing statistics that will prove the effectiveness of SMS and RMM solutions for…
According to several news outlets, Facebook is planning to merge messaging in WhatsApp, Instagram, and Messenger some time in early 2020. This merger is expected…
When it comes to marketing in the finance industry, there are a few ways to get your products and services in front of people. You…
For a long time, the debt collection process has favored businesses. Instead of creating custom processes that cater to the needs of each customer, collection…
The way businesses use mobile messaging is shifting. Instead of plain text messages, brands can send interactive messages like voice, video, and rich media to increase customer engagement and experience.
Managing the digital customer journey has never been more important, or more complex. Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.
We would like to invite you to join us for a breakfast briefing on February 26th, 8.30 am at Westbury Hotel, Dublin 2. In conjunction…
Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…
One of the UK’s foremost customer experience conferences is coming to London this February. VoiceSage are delighted to be sponsoring the event. This is a…
When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…
