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6 Nonverbal Website Hacks to Keep Customers Engaged

Keeping customers engaged on your website has many benefits, and increasing your sales is one of them. However, can you achieve this without being vocal…

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Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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Personalized Customer Experiences: Create Connected Experience on Every Channel

Would you define your customer experiences as being connected or disconnected? We are know that connected experiences are more meaningful. They leverage data from automated processes to build valuable and more personal relationships with customers across channels.

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How to Boost Your Conversational Marketing Strategy with Video

A conversational marketing strategy allows companies to engage with their customers in real-time through chat, video, and other digital tactics. In the following guide, we’re…

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How Bulk SMS Can Benefit Marketing Campaigns

You might be familiar with sending bulk SMS and what it means to marketing managers. SMS is a traditional and very popular channel that most…

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Personalized Customer Experiences: What Brands Need to Know

Would you define your customer experiences as being connected or disconnected? Connected experiences are more meaningful and they are mostly personalized customer experiences. They leverage…

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How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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Happy Data Privacy Day!

January 28th has probably been an insignificant day to most of us for many years.  However, in 2006 the Council of Europe initiated the first…

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Essential Marketing Tips to Improve Customer Retention

Marketing professionals have been in charge of customer acquisition, but their focus is likely to change on improving customer retention, according to Gartner. If demand…

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Conversational Marketing Is the New Direct Marketing

Conversational marketing is a new buzzword in the sales, business, and marketing worlds. Not only it can be used as a tool to boost sales,…

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How to Make Every Customer Interaction Enjoyable

For companies trying to improve their brand image, having positive customer interactions is critical. When your business gets brought up in a conversation, are people…

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