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SMS vs Email and Apps: Customer engagement infograph
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…
Customer engagement in today’s multi-channel environment is challenging and is sometimes considered complex, but it really doesn’t have to be. These 10 tips when applied to an overall contact strategy will have an immediate impact on improving contact performance and customer experience and ultimately getting the customer to do what you want them to do (whatever that might be).
In a multi-channel environment, engaging with customers and getting the desired results can be challenging. Text messaging has proven to be very effective in engaging customers and increasing payments. These 7 tips can help you start or refine how you use SMS to ensure that your contact strategy is delivering the best results.
“Real business relationships are formed in two ways; in person, and over the phone.” (Mark Suster, Both Sides of The Table, VC).
Why GDPR for VoiceSage? Data Privacy really began in Europe in 1981 with the Council of Europe adopting the Data Protection Convention rendering the right…
Contact Centre managers are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal strategy.
In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…
The Highest Standard of Information Security On 26th of March 2018, VoiceSage received confirmation that the company had achieved ISO 27001:2013 certification [PDF] from Certification Europe,…
Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.
Check out some great new video content we’ve shared on YouTube. There are some vox pop highlights from the recent Customer Engagement Summit in November….
VoiceSage’s Chief Executive Officer, James (‘JJ’) Kett, founded VoiceSage in 2003. In a Yule message he looks at the original inspiration for VoiceSage and why…
