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Blog

5 Factors That Stunt the Growth of Your Ecommerce Business (and How to Fix Them!)

When it comes to e-commerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…

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Trends
Blog

3 Trends Leading the Way to Digital Transformation in Financial Services in 2019

Digital transformation in financial services has changed the way people manage their money. From sophisticated mobile banking apps to personalized text message services, the banking…

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Statistic
Blog

12 SMS Marketing Statistics That Will Surprise You

In this blog post we would like to share some interesting SMS marketing statistics that will prove the effectiveness of SMS and RMM solutions for…

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Data Protection
Blog

Mobile Messaging and the Implications on Data Security Best Practices

According to several news outlets, Facebook is planning to merge messaging in WhatsApp, Instagram, and Messenger some time in early 2020. This merger is expected…

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Proximity Marketing
Blog

How to Use Proximity Marketing to Improve Customer Engagement

When it comes to marketing in the finance industry, there are a few ways to get your products and services in front of people. You…

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Optichannel
Blog

How Optichannel Communication Speeds Up Your Debt Collection Process

For a long time, the debt collection process has favored businesses. Instead of creating custom processes that cater to the needs of each customer, collection…

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White Paper

eBook – The Rich Media Blueprint to Engaging Mobile Messaging

The way businesses use mobile messaging is shifting. Instead of plain text messages, brands can send interactive messages like voice, video, and rich media to increase customer engagement and experience.

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friction points digital customer journey
White Paper

How to Solve Catastrophic Friction Points in the Digital Customer Journey

Managing the digital customer journey has never been more important, or more complex. Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.

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Blog

VoiceSage CCMA Event

We would like to invite you to join us for a breakfast briefing on February 26th, 8.30 am at Westbury Hotel, Dublin 2. In conjunction…

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Faster Repayment
Blog

5 Credit Collection Strategies for Faster Repayment (and Better CX)

Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…

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Blog

Customer Experience Conference London 2019

One of the UK’s foremost customer experience conferences is coming to London this February. VoiceSage are delighted to be sponsoring the event. This is a…

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Money
Blog

Here’s Why Your Digital Customer Journey is Costing You Money

When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…

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