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Digital Customer Experience Conference Manchester 2018
One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…
One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…
SMS is still one of the most loved features of a smartphone. For this reason, it’s also one of the most engaging when it comes…
Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…
Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.
Set your target budget, and conversion rates. The template automatically tells you the campaign's targets.
(Updated 25th September 2018 – click here for the latest RCS news) Rich Communication Services (RCS) messaging has been in the works for a while….
Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…
Customer engagement in today’s multi-channel environment is challenging and is sometimes considered complex, but it really doesn’t have to be. These 10 tips when applied to an overall contact strategy will have an immediate impact on improving contact performance and customer experience and ultimately getting the customer to do what you want them to do (whatever that might be).
In a multi-channel environment, engaging with customers and getting the desired results can be challenging. Text messaging has proven to be very effective in engaging customers and increasing payments. These 7 tips can help you start or refine how you use SMS to ensure that your contact strategy is delivering the best results.
“Real business relationships are formed in two ways; in person, and over the phone.” (Mark Suster, Both Sides of The Table, VC).
