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Digital Customer Journey
Blog

Digital Customer Experience: How APIs Enhance CX Strategy

A strong customer experience has the power to increase your customer base, improve retention, boost LTV and sales, and more. If you go one step…

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Blog

Rich Communication Services [RCS Messaging]: The Latest News and Updates

What is Rich Communication Services (RCS) Messaging?  Rich Communication Services (RCS) is a protocol between mobile network providers and between phones and carriers. Currently being…

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Missed Deliveries
Blog

Customer Journey Stages: Avoiding Missed Deliveries and Improving CX [Part 3/4]

This is part 3 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 1: Gaining Customer Insight Part…

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White Paper

APIs & Empathy: 8 Ways to Enhance Digital Customer Experience | On Demand Webinar

[Watch Now] In this webinar we break down the preconceptions of API technology with 8 practical examples. See how it can be used to empathize with customers and enhance Digital Customer Experience.

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promotions in shop
Blog

Customer Journey Stages: Outreach and Promotions [Part 2/4]

This is part 2 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 1: Gaining Customer Insight Part…

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Customer Journey - scanner
Blog

Customer Journey Stages: Surveys & Customer Insight [Part 1/4]

This is part 1 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 2: Outreach and Promotions Part…

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White Paper

Is Your CX Strategy for Customers or Technology?

API technology can no longer be left in the hands of the IT department. These real examples show how brands are streamlining and automating the customer journey.
In non-technical language, see how APIs are being used to add value, create efficiency, improve customer satisfaction, and generate revenue.

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Golden Quarter Sales
Blog

Automating retail’s Golden Quarter customer journey with proactive communications

Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…

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credit collections software
Blog

Credit Collection Software: Strategies to Improve Customer Relationships and Revenue

Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…

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customer experience conference 2018
Blog

Digital Customer Experience Conference Manchester 2018

One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…

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16 SMS marketing tips
Blog

16 Essential SMS Marketing Examples [Including Rich Media]

SMS is still one of the most loved features of a smartphone. For this reason, it’s also one of the most engaging when it comes…

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