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Read moreCommon IVR Call Centre Problems and How to Avoid Them
If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…
If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…
As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…
As the COVID-19 pandemic continues to grow and physical stores are closing around the world, retailers are turning to online sales for business continuity. According…
As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities…
We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…
Due to the recent Coronavirus outbreak in China, as well as other countries in Asia, Europe, America and Africa, people from the rest of the…
We are very pleased to be attending this year’s Utility Week Consumer Debt Conference in Birmingham. The event will occur on the 27th February at…
The Customer Experience Conference returns to London in 2020, and VoiceSage are delighted to be attending again this year. The conference takes place on the…
VoiceSage are excited to be sponsoring the Future of the Contact Centre Conference, as it returns to London in 2020. This event will be taking…
Fulfilling the promise of a customer-centric experience for banks and personal finance apps is an enormous effort at scale. Using SMS campaign ideas is one…
Is there a need for automated messages in customer service teams? For sure. Many companies are trying to deliver a hyper-personal experience by responding to…
As a marketer, there’s no shortage of tools available to you. Beacon marketing is one of the newest techs available. It involves using Bluetooth Low…
