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How to Adjust Your Collections Strategy for Business Recovery

Covid-19 is continuing to have drastic effects on businesses across the globe. In an effort to keep people safe and slow down the spread, many…

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How Retail Mobile Marketing Can Maximise Sales

Retail mobile marketing is becoming more important than ever. Last year was difficult for the UK retail industry. Two separate reports cited 2019 as “the…

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Housing Associations
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SMS For Housing Associations: How To Effectively Communicate With Residents

As times are constantly changing, housing associations must consistently re-evaluate their efforts, and implement the best strategies in order to optimize communications with residents. While…

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Retail Store
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How Retailers Can Recover From the Covid-19 Crisis

Covid-19 is undoubtedly having huge implications for retailers. According to a recent survey, 85% of businesses in Ireland have either scaled back or shut down….

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How Financial Brands Can Appeal to Consumers’ Emotions with SMS/RMM

Creating strong experiences and appealing to consumers’ emotions helps financial brands increase loyalty and customer lifetime value. And nothing is more capable of generating positive…

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Here’s How Automated Payment Reminders Can Increase Collection Rates

Late payments have become an increasing concern for businesses across the world. Incorporating automated SMS payment reminders into customer communications is a simple solution that…

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Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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customer experience in utilities
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Transform Customer Experience in Utilities During Times of Crisis Like COVID-19 Pandemic

As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…

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Mobile Marketing
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How Retailers Can Boost Sales With Richer Mobile Marketing

As the COVID-19 pandemic continues to grow and physical stores are closing around the world, retailers are turning to online sales for business continuity. According…

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Remote Working
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How to Support Remote Contact Centers: Give Agents the Resources They Need to Keep Your Business Functioning at Its Best

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities…

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Faster Processes with Barcodes in Rich Media Messaging

We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…

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Communication Best Practices for Organizations Working to Contain Coronavirus

Due to the recent Coronavirus outbreak in China, as well as other countries in Asia, Europe, America and Africa, people from the rest of the…

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