Utilities
Blog

Utility Week Consumer Debt Conference 2020

We are very pleased to be attending this year’s Utility Week Consumer Debt Conference in Birmingham. The event will occur on the 27th February at…

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Customer Experience
Blog

Customer Experience Conference London 2020

The Customer Experience Conference returns to London in 2020, and VoiceSage are delighted to be attending again this year. The conference takes place on the…

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Contact Centre Conference
Blog

Future of the Contact Centre Conference 2020

VoiceSage are excited to be sponsoring the Future of the Contact Centre Conference, as it returns to London in 2020. This event will be taking…

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Blog

5 Effective SMS Campaign Ideas From Finance Companies

Fulfilling the promise of a customer-centric experience for banks and personal finance apps is an enormous effort at scale. Using SMS campaign ideas is one…

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automated messages
Blog

The Need for Automated Messages in Customer Service Teams

Is there a need for automated messages in customer service teams? For sure. Many companies are trying to deliver a hyper-personal experience by responding to…

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business debt solutions
Blog

The Secret To Lowering Business Debt Is Right In Front Of You

In this article, we will reveal the secret to reducing business debt in retail. In theory, store credit cards are good for your business. They…

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Marketing SMS Example
Blog

6 Direct Marketing Examples for Text Message Campaigns

When it comes to direct marketing, some of the most creative campaigns you’ll find include postcards, coupons, and flyers stuffed into consumer mailboxes. These direct…

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Black Friday
Blog

4 Examples of Post Black Friday Surveys

Black Friday, the busiest shopping day of the year, is right around the corner. It’s estimated that shoppers in total will spend a whopping £7…

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Information Security
Blog

VoiceSage Adds to Existing ISO 27001 and PCI DSS Certifications

VoiceSage, in its continued journey to protect Customer Personal Data through infrastructure security adoption and improvements, has recently been accredited with the ISO 27018:2019 code…

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Blog

Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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Blog

19 Text Message Templates for Customer Service & Marketing Pros

Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…

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Blog

PSD2 and Open Banking: What You Need to Know About Innovation in Mobile Finance

The world of mobile banking is ever-evolving. With features like rich media messaging (RMM) and rich communication services (RCS), customers don’t have to leave a…

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