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How to Manage Change in Contact Centers

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities...

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Customer Engagement Statistics Rich Media Messaging vs. Email

Choose Rich Media Messaging (RMM) instead of email or do an A/B testing of the same marketing campaign on mobile and email to test its...

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Financial Services Self-Service Solutions

With VoiceSage, we make it easy for financial services to deploy self-service solutions on multiple communication channels effortlessly.

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Black Friday Infographic: 7 SMS Marketing Tips for Retailers

One of the reasons SMS marketing is so successful is its open rate. On average, text messages are opened within 90 seconds of being received....

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Free Customer Satisfaction Scoring Template + Calculator

Measuring customer satisfaction with customer surveys is tricky; maintaining high engagement levels among retail customers is even harder. But satisfaction is important: 28% of those...

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Rich Media Messaging eBook: Guide to Engaging Mobile Messaging

The way businesses use mobile messaging is shifting. Instead of plain text messages, brands can send interactive messages like images, video, and other rich media...

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