White Paper

Top 10 Tips On How To Improve Contact Centre Performance And Customer Experience

Customer engagement in today’s multi-channel environment is challenging and is sometimes considered complex, but it really doesn’t have to be. These 10 tips when applied...

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White Paper

Collections Tip Sheet

In a multi-channel environment, engaging with customers and getting the desired results can be challenging. Text messaging has proven to be very effective in engaging...

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White Paper

Top 10 Tips For Using A Simple Telephone Call To Deliver Great Customer Experiences

“Real business relationships are formed in two ways; in person, and over the phone.” (Mark Suster, Both Sides of The Table, VC).

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contact centre strategy
White Paper

Developing A Complete Contact Centre Strategy

Contact Centre managers are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus...

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