Change is one thing that every contact center has in common. Managing change in contact centers in a proactive way is becoming a business differentiator to drive employee and customer engagement. A lot has changed since covid19, especially customer service departments. For example, banks are being inundated with customer queries relating to mortgage breaks, and are receiving as many as 7,000 calls per day.
VoiceSage’s solutions help companies provide excellent customer support remotely. Our cloud communication platform can simply be accessed from anywhere and operates regardless of the agent’s location. Access to the platform is quick to set up, and can easily be used as a standalone, or integrated with any existing system, so that agents can comfortably get started while adapting to their new working environments. Here are some steps you can take to improve customer interactions:
Switch to a cloud communication platform
Automate customer interactions
Provide self-serve options
Focus on outbound communications to lower avoidable contact
Public notice of the appointment of a process adviser Section 558J(3) of the Companies Act 2014
Pursuant to the passing of a resolution of the board of directors of VoiceSage Global Holdings DAC, Company Number 348563, on 1 March 2023, and being satisfied that Ian Barrett, KPMG is qualified in accordance with section 633 of the Companies Act 2014 (‘the Act’) for appointment as a process adviser, Ian Barrett has been appointed as process adviser for the company, in accordance with section 558E of the Act for the purpose of preparing a rescue plan in accordance with the provisions of Part 10A of the Act.
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