Inevitably, contact centres need to provide inbound and outbound capability. The problem is, inbound is reactive and often unstructured and unpredictable. How do you change the balance and optimize the workflow so it’s less reactive and your agents more productive?
VoiceSage lets call centre managers transform outbound communication strategies by adopting a proactive approach, pre-empting the inbound calls which create spikes in demand and feed inefficiency.
When you’ve got calls backed up, it might seem a bit like you are under siege. VoiceSage maximizes outbound call centre activity to get your operations on the front foot.
As part of a strategic approach to reducing credit risk exposure, VoiceSage lets businesses increase promises to pay and collections, and reduce customer arrears. Our rich, branded outcome oriented messaging, and API integration with payment gateways drives increased revenue collection.
When you’ve got to improve operational collections performance, VoiceSage lets credit risk controllers and collections managers significantly increase collection and RPC rates when compared with diallers.
If your business needs to reduce the provision for bad debt and increase working capital to re-invest in developing new products or services, VoiceSage improves the returns from collection activities, smooths payment processes and provides a better customer experience.
On its own, one failed delivery may not amount to much. But cumulatively over extensive multi-drop logistics operations, the cost of missed deliveries and collections piles up, representing an unacceptable inefficiency.
VoiceSage allows logistics operations to aim for a ‘first-time, every-time’ approach, by improving first-time delivery success rates and reducing instances of failed collection.
When you find yourself faced with improving efficiency, VoiceSage lets logistics managers introduce new delivery and drop-off options that reduce package RTB, minimizing failed delivery rates by providing the flexibility to pre-arrange delivery.
Customer acquisition is a costly and time consuming activity. So, maximizing the value of the existing database by marketing to it more efficiently to increase customer lifetime value is an absolute necessity.
VoiceSage allows brands to up-sell and cross-sell more effectively to existing customers. Stimulate new lines of sales enquiries and create opportunities to keep contact centre inside sales agents productive and generating value.
VoiceSage supports marketing campaigns by delivering brand-led outbound messaging that’s conversion-focused, with strong and clear transactional CTAs. Transactions are seamlessly completed through software automation, letting your brand leverage the API economy.
Express Gifts provides a personal and home shopping service to around 1.6m customers annually, through direct marketing and online channels.
They use VoiceSage’s API technology to integrate their customer contact systems and provide a deliver customer experience.
Despite the promise of WhatsApp for business to boost customer engagement, it’s important not to jump the gun. Its potential as a customer comms platform will be severely restricted while FaceBook gradually transform into a B2C messaging platform.
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“Customer engagement is near ‘jaw-dropping’. They are impressed and surprised at our speed of response. Sometimes technology can hinder what you’re trying to do, but VoiceSage is a real enabler.” Jim Apleby Head of Credit Operations Vanquis Bank
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See how VoiceSage transforms outbound and inbound customer contact operations.