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Read more5 Tips to Reduce Inbound Call Volumes
VoiceSage’s communication channels help customer service teams deliver enhanced customer interactions and self-service tools that reduce inbound call volumes. Here are five tips to reduce…
VoiceSage solves problems for Contact Centres, Collection Teams, Operations Departments and Marketing Teams. By using our platform, companies are able to reduce the amount of low-value inbound calls and pre-screen outbound calls to ensure that your clients are ready to talk to you and complete your desired outcomes. We help you improve your SMS conversion rates and provide self-service options around payments, logistics and transactional events, through voice, messaging, email and social media.
Use SMS services for marketing, notifications and alerts, while letting your customers respond directly with updates to appointment reminders and reschedule payment requests.
READ MOREAdd a richer experience to your SMS by offering rich media content through personalized mobile journeys with the ability for customers to self-serve.
READ MOREOur easy to use platform allows you to compile everything from a simple message to automated flows that aim to increase efficiency, reduce cost and improve cx.
READ MOREOur RMM Fallback solution allows messaging companies worldwide to expand RCS business messaging campaigns that can reach all smartphones.
READ MOREInteractive Voice Messaging (IVM) service is a great way to drive proactive communication with callers and route calls to the most appropriate recipient or department.
READ MOREApplication to Person and two-way agent-to-customer messaging, interactive automated customer-journey bots, one off notifications, and promotional campaigns.
READ MORE
Collect payments faster in a secure, cost-effective manner using our hosted payment pages that can improve cash-flow management and payment rates by up to 65%.
Whether the issue is to provide better self-service tools, reduce inbound call or means to automate communication, VoiceSage can solve them all.
VoiceSage’s direct marketing solutions give businesses the ability to target campaigns to the most appropriate audience segment, based on past purchase behavior and predictive analytics.
“The huge benefit is that we can proactively contact customers en masse without impacting the front line. VoiceSage is a very affordable and measurable solution.
We can pay as we go, which helps us calculate the cost of campaigns and is really helpful from a business case point of view. We also get a lot of support whenever we’re trying something new.” Mark Fox Contact Centre Real Time Manager Home Retail Group
VoiceSage’s communication channels help customer service teams deliver enhanced customer interactions and self-service tools that reduce inbound call volumes. Here are five tips to reduce…
