What Our Clients Say About VoiceSage

“The new messaging system was so well received by SSE’s customers that they are requesting to opt-in for future communications. The Rich Media Messaging solution vastly improved SSE’s customer experience by offering new, innovative and easy ways to pay.”

Graham Wheeler, Collections Manager

Improve Payment Collections

Improve payment rates while preserving a high standard of customer service and satisfaction with our SMS collection solutions. VoiceSage’s solution has become the preferred payment channel after Direct Debit for both companies and clients.

Did you know that over 70% of non-direct debit customers request that payments and arrears are made through VoiceSage as opposed to calling in contact centres or using online portals?

Simplify Payment Processes

Our solutions allow you to send advance payment notifications, allowing customers to set up customized payment plans that suit their needs and make one off payment all through SMS. Our solutions are a quick win because:

  • They work with your existing payment processors
  • No engineering is required
  • There are no changes to your reconciliation or cash management processes

Reduce Collection
Costs

With VoiceSage you can improve your payment rates, reduce termination actions, and reduce arrears while lowering your overheads. Our clients have successfully achieved:

  • 20% reduction in disconnections over 12 months
  • 35% increase in payment rates
  • 30% decrease in outbound calls

Learn how VoiceSage helped SSE improve payment rates, reduce their collection calls and lowered their overhead while increasing customer satisfaction scores.

READ CASE STUDY

Speak to our team about improving payment rates

BRANDS ENJOYING BETTER EFFICIENCY WITH VOICESAGE

Public notice of the appointment of a process adviser Section 558J(3) of the Companies Act 2014
Pursuant to the passing of a resolution of the board of directors of VoiceSage Global Holdings DAC, Company Number 348563, on 1 March 2023, and being satisfied that Ian Barrett, KPMG is qualified in accordance with section 633 of the Companies Act 2014 (‘the Act’) for appointment as a process adviser, Ian Barrett has been appointed as process adviser for the company, in accordance with section 558E of the Act for the purpose of preparing a rescue plan in accordance with the provisions of Part 10A of the Act.