What Our Clients Say About VoiceSage

“The new messaging system was so well received by SSE’s customers that they are requesting to opt-in for future communications. The Rich Media Messaging solution vastly improved SSE’s customer experience by offering new, innovative and easy ways to pay.”

Graham Wheeler, Collections Manager

Improve Payment Collections

Improve payment rates while preserving a high standard of customer service and satisfaction with our SMS collection solutions. VoiceSage’s solution has become the preferred payment channel after Direct Debit for both companies and clients.

Did you know that over 70% of non-direct debit customers request that payments and arrears are made through VoiceSage as opposed to calling in contact centres or using online portals?

Simplify Payment Processes

Our solutions allow you to send advance payment notifications, allowing customers to set up customized payment plans that suit their needs and make one off payment all through SMS. Our solutions are a quick win because:

  • They work with your existing payment processors
  • No engineering is required
  • There are no changes to your reconciliation or cash management processes

Reduce Collection

With VoiceSage you can improve your payment rates, reduce termination actions, and reduce arrears while lowering your overheads. Our clients have successfully achieved:

  • 20% reduction in disconnections over 12 months
  • 35% increase in payment rates
  • 30% decrease in outbound calls

Learn how VoiceSage helped SSE improve payment rates, reduce their collection calls and lowered their overhead while increasing customer satisfaction scores.

Speak to our team about improving payment rates

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