Touchpoint marketing is engaging with customers through various mediums at different points in the customer journey. By reaching out to customers at different points along…
VoiceSage, in its continued journey to protect Customer Personal Data through infrastructure security adoption and improvements, has recently been accredited with the ISO 27018:2019 code…
Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…
Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…
The world of mobile banking is ever-evolving. With features like rich media messaging (RMM) and rich communication services (RCS), customers don’t have to leave a…
In this article we aim to show you how retail teams can create an effective mobile marketing strategy to boost sales and customer engagement. Eighty-nine…
