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SMS Marketing: The Introductory guide
Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…
Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…
Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.
Rich Communication Services (RCS) messaging has been in the works for a while. Praised by Gartner, TechCrunch and others as “a messaging standard that has the…
Contact Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…
In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…
Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.
Check out some great new video content we’ve shared on YouTube. There are some vox pop highlights from the recent Customer Engagement Summit in November….
VoiceSage’s Chief Executive Officer, James (‘JJ’) Kett, founded VoiceSage in 2003. In a Yule message he looks at the original inspiration for VoiceSage and why…
VoiceSage’s Gregg Kilkenny gives us a timely reminder of the value of Voice messages in the contact centre’s omnichannel deck For some reason, outbound voice…
