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Blog

How to Use Touchpoint Marketing to Engage and Retain Retail Customers

Touchpoint marketing is engaging with customers through various mediums at different points in the customer journey. By reaching out to customers at different points along…

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Information Security
Blog

VoiceSage Adds to Existing ISO 27001 and PCI DSS Certifications

VoiceSage, in its continued journey to protect Customer Personal Data through infrastructure security adoption and improvements, has recently been accredited with the ISO 27018:2019 code…

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Blog

Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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Blog

19 Text Message Templates for Customer Service & Marketing Pros

Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…

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Blog

PSD2 and Open Banking: What You Need to Know About Innovation in Mobile Finance

The world of mobile banking is ever-evolving. With features like rich media messaging (RMM) and rich communication services (RCS), customers don’t have to leave a…

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mobile marketing strategies for business
Blog

How to Create A Mobile Marketing Strategy: A Roadmap for Retail Teams

In this article we aim to show you how retail teams can create an effective mobile marketing strategy to boost sales and customer engagement. Eighty-nine…

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