Blog
Read more
SMS and MMS: What’s the Difference?
Now more than ever, people use their phones to connect with the world around them. They share voice and video files, shop, pay bills, and…
Now more than ever, people use their phones to connect with the world around them. They share voice and video files, shop, pay bills, and…
In layman’s terms, customer experience touchpoints are your brands’ points of contact from the start of the customer journey to the finish. Customer experience touchpoints…
With access to drag-and-drop website builders and the growing popularity of online marketplaces, the retail sector — especially e-commerce — has become more competitive than…
When your customers think about debt collection, the first thing to come to mind might be traditional collection strategies. This is where they receive an…
In retail, especially in brick-and-mortar stores, how you interact with customers partially determines their level of satisfaction. Plus, with access to digital platforms like social…
Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…
