Digital Customer Journey
Blog

Digital Customer Experience: How APIs Enhance CX Strategy

A strong customer experience has the power to increase your customer base, improve retention, boost LTV and sales, and more. If you go one step…

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Blog

RCS Messaging: The Latest News and Updates

What is RCS Messaging?  RCS is a protocol between mobile network providers and between phones and carriers. Currently being developed by Google and GSMA as…

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Missed Deliveries
Blog

Customer Journey Stages: Avoiding Missed Deliveries and Improving CX [Part 3/4]

Does this sound familiar? You order something online and wait all day for it to arrive, only to realize that you’ve somehow missed the delivery?…

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promotions in shop
Blog

Customer Journey Stages: Outreach and Promotions [Part 2/4]

Use Strategic Outreach and Targeted Promotions to Capture Customer Attention The weeks and days leading up to and following holidays surround customers with sensory overload,…

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Customer Journey - scanner
Blog

Customer Journey Stages: Gaining Customer Insight [Part 1/4]

Black Friday is by far one of the busiest shopping days of the year. Shoppers flock to their local stores and hop online to get…

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Golden Quarter Sales
Blog

Automating retail’s Golden Quarter customer journey with proactive communications

Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…

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credit collections software
Blog

Credit Collection Software: Strategies to Improve Customer Relationships and Revenue

Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…

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customer experience conference 2018
Blog

Digital Customer Experience Conference Manchester 2018

One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…

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16 SMS marketing tips
Blog

16 essential SMS marketing tips (and examples)

SMS is still one of the most loved features of a smart phone. For this reason, it’s also one of the most engaging when it…

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SMS Marketing - VoiceSage
Blog

SMS Marketing: An 8 point guide

Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…

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