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The Secret to Reducing Avoidable Inbound Calls to Customer Service Teams
Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…
Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…
Compared to emails, mobile messages like rich media and SMS are more effective at getting messages in front of customers. Text messages have an open…
Lapsed customers — people who haven’t come back to buy in an expected amount of time — are a consequence of doing business. In fact,…
SMS is one of the most personal ways to connect with your customers. Your messages show up next to texts about weekend plans and quick…
Rich Communication Service (RCS) is the future of texting on your phone. This service adds a richer experience to text messages by offering a higher…
SMS has been around for 27 years and in that time, it’s evolved to become one of the most valuable go-to marketing channels available. Marketers…
