As times are constantly changing, housing associations must consistently re-evaluate their efforts, and implement the best strategies in order to optimize communications with residents. While…
Covid-19 is undoubtedly having huge implications for retailers. According to a recent survey, 85% of businesses in Ireland have either scaled back or shut down….
Creating strong emotional experiences with customers helps companies increase brand loyalty and customer lifetime value. And nothing is more capable of generating positive or negative…
Late payments have become an increasing concern for businesses across the world. Prior to COVID-19, one in five businesses reported that late payments were a…
If you’ve called a customer support number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…
As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…
