Rich Communication services
Blog

Rich Communication Services: The Benefits and Drawbacks

Rich Communication Services (RCS) messaging has been in the works for a while. Praised by Gartner, TechCrunch and others as “a messaging standard that has the…

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Blog

Contact Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Contact Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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Blog

SMS vs Email and Apps: Customer engagement infograph

We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…

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Blog

Optichannel Marketing: The Only Way to Cope With Changing Customer Psychology?

In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…

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Blog

What Are Your 2018 Customer Service Priorities?

Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts…

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Blog

AI and Chatbots will become the core of customer service

Check out some great new video content we’ve shared on YouTube. There are some vox pop highlights from the recent Customer Engagement Summit in November….

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Blog

Two Reasons Our First Client Is Still With Us

VoiceSage’s Chief Executive Officer, James (‘JJ’) Kett, founded VoiceSage in 2003. In a Yule message he looks at the original inspiration for VoiceSage and why…

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Blog

Outbound Interactive Voice Messaging: A Powerhouse for For Contact Centres

VoiceSage’s Gregg Kilkenny gives us a timely reminder of the value of Voice messages in the contact centre’s omnichannel deck For some reason, outbound voice…

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Blog

VoiceSage Helps Express Gifts Deliver Customer Satisfaction – And £1m In New Business

Helps retailer gather valuable customer intelligence, resolve credit issues and improve contact centre responsiveness Dublin & Birmingham, November 2, 2017 – Home shopping service leader…

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Blog

VoiceSage And GEMA MEA To Drive Synergy And Scale From New Global Business Comms Partnership

VoiceSage and GEMA MEA join forces to offer global cloud-based communications offering Dublin & Birmingham, August 1, 2017 – VoiceSage, the customer communications services leader,…

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