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Blog

Here’s Why Your Digital Customer Journey is Costing You Money

When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…

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Getting started with whatsapp
Blog

WhatsApp for Business: How to Get Started

Despite the promise of WhatsApp for business to boost customer engagement, it’s important not to jump the gun. Its potential as a customer comms platform will be severely restricted while FaceBook gradually transform into a B2C messaging platform. 

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Blog

Customer Satisfaction Surveys: Success Metrics

Interactive messaging — real-time communication between people and businesses through voice and text messaging — has become a vital part of doing business. Keep your…

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Blog

Crisis Communication Planning for Extreme Weather

Winter is here, and with it comes extreme weather. During the stormy conditions of early 2018, the UK economy lost a minimum of £1 billion a…

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Blog

Digital Customer Journeys: How to Create and Optimise Them

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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