Debt Collection Solutions | Mobile Payments - VoiceSage

VoiceSage Debt Collection KPIs

67%

Decrease In Arrears

30%

Reduction In Inbound Calls

65%

Increased Collection Rates

20%

Reduction In Closed Accounts

What makes recovery processes extremely costly and time consuming for debt collection agencies are missed payments, aggressive calling, lack of technology and new consumer protection and data privacy laws to improve cash-flow management.

VoiceSage can help debt collectors and their customers overcome these issues with modern debt collection solutions such as:

Improve Credit Collections & Cash-flow Management

Did you know that almost 40% of British adults admitted to missing more than one debt payment?

Collect payments faster from your customer base in a secure, cost-effective manner using VoiceSage’s hosted payment pages that can improve cash-flow management and payment rates by up to 65%.

Send automated payment reminders to scale up your debt collection processes and reduce operational costs by lowering inbound calls from customers with an effective communication strategy.

Use cases:

  • Use dedicated hosted mobile pages with Rich Media Messaging (RMM) to collect payments faster
  • Use SMS to inform customers of their account balance and due payments
  • Use Interactive Voice Messaging (IVM) campaigns to push a customer to an agent to make a payment or an enquiry
  • Perform customer identification and verification (IV&D) with our IVM solution

Adopt Self-Service Collection Options

How do your customers really feel about long call wait times to make an enquiry or a payment? An abandoned call is an unhappy customer and potential lost revenue.

A self-service solution is the preferred debt collection option because it caters to customers’ schedules letting them resolve debt payments when it’s convenient and without being pressured or rushed by collectors outreach.

VoiceSage can help you free up your agents’ time for higher value tasks and improve CX and earned recognition with self-service collection options running 24/7 365 days.

Using our simple drag and drop campaign builder, you can automate SMS with a link to a branded micro site for your clients to make a payment in their own time.

Main benefits:

  • Achieved up to 20% ROI within the 1st year
  • Increased payment rates by up to 50%
  • Reduction in inbound agent calls by 30%

Limit Excessive or Disruptive Communications

VoiceSage’s opti-channel platform gives you the freedom to communicate effectively with your customers through multiple channels whether that’s SMS, IVM, RMM and Email.

By adopting an efficient and cost-effective communication strategy, you allow your customers to engage with your brand on their preferred channel at every step along their journey.

VoiceSage has a wealth of knowledge in the debt collection space and can help you create an optimized collection process that will increase payment rates, operational efficiency and customer satisfaction.

Learn more about our SMS, RMM, IVM solutions.

 


What our clients say about VoiceSage

“We use VoiceSage primarily for contacting customers in arrears with PayPal. The system and platform is straightforward and easy to use – and their online user interface and portal for launching campaigns is really best in class.

From a compliance and legal perspective, we have found them professional and buttoned-up, have had no issues with them in this regard. We have also found them flexible and good partners overall where they understand our requirements, and work to our standards.”

David Quin

Director of Collections

PayPal


Book a Demo

Experience VoiceSage for yourself with a personalised demonstration

Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.



Book a Demo

BRANDS ENJOYING BETTER EFFICIENCY WITH VOICESAGE