Sending mass communication through SMS is one of the best and most cost-effective ways to communicate with a large audience due to high open rates of up to 98%.
VoiceSage’s Interactive SMS service helps businesses with large customer base send targeted messages at influential times to key segments. Whether you are sending promotional SMS, appointment reminders, order confirmation messages or payment alerts, our SMS Campaign Builder is intuitive and easy to use.
Key Benefits:
We built key features that are ideal for proactive communications.
Use Interactive SMS to deliver personalized mass notifications globally.
Used in conjunction with our Inbox, an agent can have a two-way conversation with a customer.
Ensure you are GDPR compliant by allowing customers to opt-out of further communications if they wish.
Use the most appropriate type of number for your needs.
Make your brand unforgettable by customizing outgoing messages with your brand’s guidelines to improve brand awareness.
Create SMS with emojis and other unicode characters.
Ensure you send the perfect length SMS with our intuitive character monitoring tool.
Create and send SMS campaigns without having to create templates. Choose to send to a group or individuals.
Consolidate digital, mobile & social channels to a single platform. Deliver faster results, reduce costs and improve CX.
Let customers know about service notifications via mobile without the need of internet access. Whether it’s account balances, payment reminders, order confirmation or logistical information, SMS is the simplest way to deliver the message.
Use SMS to gather customer feedback and gain market research insights. Give your customers the option to respond to your messages at their most convenient time in a simple, easy manner. Analyze engagement data with our detailed analytics dashboard.
Connect with customers via SMS to decrease inbound call volumes to contact centres, build customer loyalty and deliver important information in a way that provides the immediacy and interactivity that other channels can’t deliver.
Send important travel information like arrival/departure times, delays or gate changes via SMS or appointment reminders with the option to confirm, reschedule booking or speak to a customer support agent.
Integrate mobile phone number verification using VoiceSage’s SMS services. Build a database of 100% legitimate, authenticated phone numbers for your communications. Our ID and Verification (ID&V) service uses sophisticated techniques to quickly and automatically identify and verify customers.
Pair SMS marketing with your other promotional channels to drive campaign effectiveness and engage with customers via different communication channels. Implement one-time-use coupons for restaurants, online retailers and stores.
“The major reason we chose VoiceSage in particular is because of the ability to set up campaigns on our own – ad hoc and very quickly. With rival solutions we would have to put in a request to the service provider and wait for them to do it. We wanted the freedom that VoiceSage gives us.”
Mark Fox
Real-Time Manager, Contact Centre Department
Home Retail Group
