Interactive SMS Solutions: Two-Way SMS | VoiceSage

Improve Communication with Interactive SMS for Business Messaging

Sending mass communication through SMS is one of the best and most cost-effective ways to communicate with a large audience due to high open rates of up to 98%.

VoiceSage’s Interactive SMS service helps businesses with large customer base send targeted messages at influential times to key segments. Whether you are sending promotional SMS, appointment reminders, order confirmation messages or payment alerts, our SMS Campaign Builder is intuitive and easy to use.

Key Benefits:

  • Use SMS services for marketing, notifications, reminders, alerts and so much more
  • SMS has a read rate of 98%, typical response rate of 90 seconds and it works on all devices
  • Proactive chatbot functionality reduces the cost of ID and Verification checks and repetitive tasks
  • Increase agent productivity using 2-way SMS allowing multiple conversations to be handled per agent
  • Create powerful communications and enable business processes by integrating with the VoiceSage open API

How Can SMS Improve Your Business Communications?

We built key features that are ideal for proactive communications.

Notifications

Use Interactive SMS to deliver personalized mass notifications globally.

Conversations

Used in conjunction with our Inbox, an agent can have a two-way conversation with a customer.

Opt-In & Opt-Out

Ensure you are GDPR compliant by allowing customers to opt-out of further communications if they wish.

Long, Shared & Dedicated Short Codes

Use the most appropriate type of number for your needs.

Alphanumeric CLI

Make your brand unforgettable by customizing outgoing messages with your brand’s guidelines to improve brand awareness.

ASCII, GSM and Unicode

Create SMS with emojis and other unicode characters.

SMS Length/Cost Calculator

Ensure you send the perfect length SMS with our intuitive character monitoring tool.

Quick Send SMS

Create and send SMS campaigns without having to create templates. Choose to send to a group or individuals.

Optichannel Communication

Consolidate digital, mobile & social channels to a single platform. Deliver faster results, reduce costs and improve CX.

Interactive SMS Use Cases

Notifications & Alerts

Let customers know about service notifications via mobile without the need of internet access. Whether it’s account balances, payment reminders, order confirmation or logistical information, SMS is the simplest way to deliver the message.

Surveys

Use SMS to gather customer feedback and gain market research insights. Give your customers the option to respond to your messages at their most convenient time in a simple, easy manner. Analyze engagement data with our detailed analytics dashboard.

Customer Service

Connect with customers via SMS to decrease inbound call volumes to contact centres, build customer loyalty and deliver important information in a way that provides the immediacy and interactivity that other channels can’t deliver.

Appointments and Reminders

Send important travel information like arrival/departure times, delays or gate changes via SMS or appointment reminders with the option to confirm, reschedule booking or speak to a customer support agent.

Security

Integrate mobile phone number verification using VoiceSage’s SMS services. Build a database of 100% legitimate, authenticated phone numbers for your communications. Our ID and Verification (ID&V) service uses sophisticated techniques to quickly and automatically identify and verify customers.

Marketing & Sales Promotions

Pair SMS marketing with your other promotional channels to drive campaign effectiveness and engage with customers via different communication channels. Implement one-time-use coupons for restaurants, online retailers and stores.

Proactive, automated outbound contact using hosted IVM and SMS solutions from VoiceSage.

By sending a combination of SMS and pre-recorded voice messages, Home Retail Group achieved the same number of customer contacts per hour as they did through their dialler system.

“The major reason we chose VoiceSage in particular is because of the ability to set up campaigns on our own – ad hoc and very quickly. With rival solutions we would have to put in a request to the service provider and wait for them to do it. We wanted the freedom that VoiceSage gives us.”

Mark Fox

Real-Time Manager, Contact Centre Department

Home Retail Group

 


Book a Demo

Experience VoiceSage for yourself with a personalised demonstration

Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.



Book a Demo