Streamline Client Experience with SMS for Insurance

SMS for insurance is a great solution to engage with customers instantly. Our phones are our communication hub, and although some channels are more interactive than others, SMS has been winning at high open rates and scalability.

In fact, 85% of customers in 2022 prefer receiving text messages over a phone call or email.

For many years it has been a challenge to reach customers in any industry and get their response. Businesses who invested in expanding their reach on multiple channels, integrating systems, and creating loyalty programs still struggle with customer engagement.

A few of the most challenging factors for insurance companies are:

  • Getting appointment confirmation
  • Promoting insurance offers
  • Managing claims efficiently
  • Getting customer feedback

sms for insurance

sms insurance secure

What Is SMS Insurance?

SMS for insurance is a text messaging channel that helps insurance providers communicate more efficiently with their clients.

Successful companies rely on this channel because it’s instant, cost-effective, and a direct form of communication. VoiceSage’s SMS insurance solutions empower firms to send and receive customer messages.

Varying from one way or two-way communications, insurance providers can experiment with different types of messages to increase customer engagement.

Solve tasks that require immediate actions such as:

  • signing important documents
  • uploading pictures
  • sending reminders and alerts
  • promoting offers
  • organize paperwork

Improve Agent to Client Communications

Reminders and Notifications

Clients are too busy to check email communications. Instead, they prefer to always have access to messages without relying on internet. SMS is perfect to send important billing or policy changes. Staying up-to-date with the latest changes increases customer satisfaction.

Personalized Customer Interactions

Personalization in this digital age is absolutely necessary. It shows your firm is using latest technologies and cares about customer interactions. Personalized SMS insurance helps firms reach customers with targeted pricing, offers, and messages at the right time.

Send and Receive Documents

Document insurance claims by sending and receiving documents instantly. Instead of wasting time, money, and other resources to call your customers, you can easily request signatures via rich messages. All claims and signed policies will be updated to clients records automatically.

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