VoiceSage’s IVM service is a great way for contact centres to improve first time resolutions and contact center call avoidance. By automating entire interactions with self-serve options, your customers can quickly make a payment, complete a call to action, carry out surveys, confirm ID&V with the ability to speak to an agent when or where required.
Key Benefits:
We built key features to help you deal with inbound calls efficiently.
Quick and easy way to create a personalized voice message. Perfect for notifications, reminders, surveys, and payments.
Ensure you are GDPR compliant by transcribing voice conversations to text. Ideal for human and machine transcription.
Easily integrate with a PSP for MOTO transactions 24/7 365 days to complete payments in an affordable and secure manner.
Effectively respond to a diverse customer base by enabling them to engage in their primary language.
Create the ideal, personalized caller experience using a natural human voice.
Route calls to an appropriate department or agent at the press of a button. Allow customers to reschedule calls at a convenient time for them.
Create a superior customer experience by providing an agent with the relevant call information before they are connected to the customer.
Build our voice solutions into your existing phone systems via our API.
Connect with 3rd party apps to deliver the complete solution. Create encoded payment journeys for your customers.
Design and implement routing call flows without the need for coding to deliver the most intricate customer journeys. Decrease inbound calls, improve first contact resolution and the efficiency of your contact centre with our advanced IVM system.
Send customers automated account alerts, one-time password messages, dispatch and confirmation messages. Notifications via IVM prevent overdrawn accounts, fraudulent activity, fines and shut offs. Allow customers to respond when and where required.
Inform customers of balances and due payments. Use IVM to connect customers to an agent or use self-serve options to make payments. We are PCI DCC Level 1 compliant so customers can validate their identity, and pay in a secure manner.
Deliver automated surveys to gather valuable customer feedback on recent purchases, services or agent interactions. By letting customers give feedback at a convenient time for them and through a self-serve option increases response rates and customer satisfaction.
Provide automated appointment reminders via IVM that allows people to confirm or re-schedule. Perform customer validation and identification before interacting with your existing booking system. The option for customers to receive SMS confirmation is available.
Our ID and Verification (ID&V) service via Interactive Voice Messaging uses sophisticated techniques to quickly and automatically identify and verify customers. Present caller information and verification status to reduce call handling time and the risk of fraud and identity theft.
Jim Appleby, Head of Credit Operations, Vanquis Bank
