Interactive Voice Messaging (IVM) Use Cases
Design and implement routing call flows without the need for coding to deliver the most intricate customer journeys. Decrease inbound calls, improve first contact resolution and the efficiency of your contact centre with our advanced IVM system.
Notifications & Alerts
Send customers automated account alerts, one-time password messages, dispatch and confirmation messages. Notifications via IVM prevent overdrawn accounts, fraudulent activity, fines and shut offs. Allow customers to respond when and where required.
Inform customers of balances and due payments. Use IVM to connect customers to an agent or use self-serve options to make payments. We are PCI DCC Level 1 compliant so customers can validate their identity, and pay in a secure manner.
Deliver automated surveys to gather valuable customer feedback on recent purchases, services or agent interactions. By letting customers give feedback at a convenient time for them and through a self-serve option increases response rates and customer satisfaction.
Provide automated appointment reminders via IVM that allows people to confirm or re-schedule. Perform customer validation and identification before interacting with your existing booking system. The option for customers to receive SMS confirmation is available.
Our ID and Verification (ID&V) service via Interactive Voice Messaging uses sophisticated techniques to quickly and automatically identify and verify customers. Present caller information and verification status to reduce call handling time and the risk of fraud and identity theft.