SMS Payments and Mobile Collections - VoiceSage

What Are SMS Payments?

SMS Payments make it quick and easy to collect funds from your customers. You can save time and money by instantly sending payment requests straight to your customers’ mobile phones.

Enhance your text messages with rich content like images, videos and call to action buttons. VoiceSage’s Rich Media Messaging solution has become the preferred payment channel after Direct Debit for both companies and clients. Rich media messages are:

  • Easy to build
  • Fully personalized
  • A self-serve payment solution
  • Works on any device and network
  • Fully PCI compliant
  • Securely integrates with the payment provider of your choice

What Can SMS Payments Do for Your Business?

SMS Payments enable companies to make timely, efficient and instant contact with all customers. As 78% of consumers use their mobile phone to make payments, it is the optimal communication channel to engage in conversation and guide customers to pay. The results that we’ve seen from a few of our clients are outstanding:

 

sms payments

SMS Payments Benefits

Simplify Payments

Mobile payments remove the barriers to the payments process and makes it frictionless. This helps to improve the overall customer journey and enhance satisfaction levels.

Boost Payment Rates

By allowing customers to easily pay via self-serve options wherever or whenever they choose, you can improve engagement and increase payment rates by 65%.

Decrease Payment Costs

Mobile payments are much more cost-effective than more traditional channels like telephone and post, and also saves costs by decreasing inbound call volumes.

How SMS Payments Work

Automated payment reminders are sent to customers via our cloud communication platform. Upon receiving the SMS payment request, customers are provided with the outstanding amount, the deadline for the payment, and a link to a secure payment gateway. SMS Payments give customers the flexibility to choose how they would like to proceed with their payment. They can:

  • Make a full or partial payment
  • Select a payment plan
  • Select a “promise to pay” method
  • Be transferred to a customer support agent

All credit card details are tokenized and securely stored, so customers do not need to input details for subsequent transactions. SMS payments integrate seamlessly with your chosen payment provider.

The Best Bits

  • ISO 27001, ISO 27018, and PCI Level 1 Compliant
  • Ability to tokenize and store card details
  • Messages are fully customizable with drag and drop functionality
  • Provides richer and more engaging content
  • Securely integrates with your chosen payment provider
  • Easy to set-up and utilize with no engineering required
  • Ability to transfer to alternative channels such as voice
  • Functionality that allows customers to self-serve
  • Offers personalized mobile pages
  • 24/7 technical support available
  • In-depth analytics and reporting

sms payment

What Industries Can Benefit from SMS Payments?

All different types of industries can benefit from using SMS Payments. Including:

  • Utilities: Collect overdue payments
  • Retail: Complete transactions
  • Finance: Collect financial debt
  • Travel: Complete booking transactions
  • Insurance: Collect insurance premiums

mobile payments

€1,000,000 Collected Within 12 Months


Find out how VoiceSage helped SSE improve engagement by 48%, decrease outbound calls by 30% and collect €1,000,000 within 12 months.


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