SMS messaging is the world’s preferred method of digital communication. Around 84% of the human race send and receive SMS. For businesses struggling with contact and conversion rates, it is becoming the foundation of an effective customer engagement strategy.
Connecting with customers via text messaging drives up contact rates, builds customer loyalty and delivers rich media content content in a way that provide the immediacy and interactivity that other channels can’t. This can be achieved through traditional bulk SMS, or the the latest in Auto SMS.
50% of customers who were unresponsive to previous contact attempts engaged in an SMS conversation. In the contact centre, SMS Conversation campaigns can yield the same result as 30 agents and a dialler.
Eliminate the need for costly inbound calls with one-to-one agent customer text messaging, and reduce the number of agents required to run a campaign. Agents using SMS rather than dialling can engage with with savings of over 70% compared to the phone channel.
Move beyond bulk SMS. Automate outbound campaigns and inbound interactions to focus on tougher customer challenges. Using the VoiceSage workflow creator, set up text message conversations via a series of questions and pre-defined response options. Include dynamic content that triggers payments, ID verification or agent call-back.
Simple, outbound one-way bulk text messaging. Perfect for informative notifications and updates. Send customers delivery information, out of stock notices, emergency updates, heartfelt thank you notes, and more. Easy to set up, easy to deploy and keeps customers satisfied, in-the-know, and up-to-date.
“The huge benefit is that we can proactively contact customers en masse without impacting the front line. VoiceSage is a very affordable and measurable solution.
We can pay as we go, which helps us calculate the cost of campaigns and is really helpful from a business case point of view. We also get a lot of support whenever we’re trying something new.”
Mark Fox Contact Centre Real Time Manager Home Retail Group
Real-time custom reporting on all campaign KPIs
Use SMS as a delivery method for multimedia within the platform.
Full audit trail capabilities with ISO and PCI compliance
Integrate with third party systems, such as diallers, and CRMs.
Unlimited custom fields for numeric and text personalisation
Rules engine routes calls efficiently for a smoother customer journey at each contact.
Transfer to payment gateways within the VoiceSage system
Display your brand’s locality and identity
Use custom data to verify identify; no more repetition of ID
