Competition to engage customers across digital channels is always increasing. Move ahead of the game with VoiceSage’s Rich Media Messaging.
Available on all networks, smartphones, and regions, Rich Media Messaging provides the functionality of RCS out-of-the-box. And no costly in-house development is needed. The pay-per-use pricing model means overheads are predictable, and affordable.
Simple to create, deploy, and report – send Rich Media campaigns in minutes. Incorporate intuitive calls to action and personalise messages with text, images, maps, videos, downloadable files and much more. Add custom interactive options – complete surveys, bring calls back into a contact centre, schedule appointments, purchase a product. The options are limitless.
Automate outbound campaigns and inbound interactions to focus on tougher customer challenges. Using the VoiceSage workflow creator, set up text message conversations via a series of questions and pre-defined response options. Include dynamic content that triggers payments, ID verification or agent call-back.
Build mobile-friendly landing pages to enhance business messaging and communications. The design, message and goal of the page is entirely in your hands, with no developer time needed. The drag and drop interface takes minutes to learn. Delivery through SMS makes sure people actually engage.
“The huge benefit is that we can proactively contact customers en masse without impacting the front line. VoiceSage is a very affordable and measurable solution.
We can pay as we go, which helps us calculate the cost of campaigns and is really helpful from a business case point of view. We also get a lot of support whenever we’re trying something new.” Mark Fox Contact Centre Real Time Manager Home Retail Group
Real-time custom reporting on all campaign KPIs
Send and display Videos, images, GIFs, downloadable documents, forms, and more
Full audit trail capabilities with ISO and PCI compliance
Integrate with third party systems, such as diallers, marketing automation, and CRMs.
Unlimited custom fields for numeric and text personalisation
‘If this, then that’ rules engine for creating smoother customer journey.
Transfer to payment gateways within the VoiceSage system and mask details from agents
Capture real-time customer feedback. Triggers on low scores can prompt immediate agent responses
Send interactive ‘save-the-date’ notices. Schedule and reschedule appointments for logistics, patient care, and more.
Book a demo with one of our contact centre experts.
See how VoiceSage transforms outbound contact centre operations.