The engagement rates of SMS, plus the CX of an app (minus the need for in-house development).

Competition to engage customers across digital channels is always increasing. Move ahead of the game with VoiceSage’s Rich Media Messaging.

Available on all networks, smartphones, and regions, Rich Media Messaging provides the functionality of RCS out-of-the-box. And no costly in-house development is needed. The pay-per-use pricing model means overheads are predictable, and affordable.

Why Rich Media Messaging?


Quick Intuitive Set Up

Simple to create, deploy, and report – send Rich Media campaigns in minutes. Incorporate intuitive calls to action and personalise messages with text, images, maps, videos, downloadable files and much more. Add custom interactive options – complete surveys, bring calls back into a contact centre, schedule appointments, purchase a product. The options are limitless.

Integrated Customer Experience

Automate outbound campaigns and inbound interactions to focus on tougher customer challenges. Using the VoiceSage workflow creator, set up text message conversations via a series of questions and pre-defined response options. Include dynamic content that triggers payments, ID verification or agent call-back.

Landing Page Builder

Build mobile-friendly landing pages to enhance business messaging and communications. The design, message and goal of the page is entirely in your hands, with no developer time needed. The drag and drop interface takes minutes to learn. Delivery through SMS makes sure people actually engage.


  • Achieve click through rates up to 25%
  • Minimal investment to launch a complete ‘mobile messaging’ solution
  • Blend with other channels including voice, email, and SMS
  • Integrate seamlessly into back-office systems, where required
  • Authorise payments with secure PCI compliant technology

What clients say about VoiceSage Touch


“The huge benefit is that we can proactively contact customers en masse without impacting the front line. VoiceSage is a very affordable and measurable solution.

We can pay as we go, which helps us calculate the cost of campaigns and is really helpful from a business case point of view. We also get a lot of support whenever we’re trying something new.” Mark Fox Contact Centre Real Time Manager Home Retail Group

Analytics

Real-time custom reporting on all campaign KPIs

Any Media Format

Send and display Videos, images, GIFs, downloadable documents, forms, and more

Compliance

Full audit trail capabilities with ISO and PCI compliance

API & CRM integrations

Integrate with third party systems, such as diallers, marketing automation, and CRMs.

Personalisation Codes

Unlimited custom fields for numeric and text personalisation

Dynamic workflows

‘If this, then that’ rules engine for creating smoother customer journey.

Secure Payments.

Transfer to payment gateways within the VoiceSage system and mask details from agents

Customer Experience Surveys

Capture real-time customer feedback. Triggers on low scores can prompt immediate agent responses

Dynamic Appointment Setting

Send interactive ‘save-the-date’ notices. Schedule and reschedule appointments for logistics, patient care, and more.

Book a Demo

Experience VoiceSage for yourself with a personalised demonstration

Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.



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