For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…
Companies across the world lose millions each year, writing off bad debts as the result of a slow and ineffective debt-collection process. In 2016, UK…
This is part 4 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 1: Gaining Customer Insight Part…
A strong customer experience has the power to increase your customer base, improve retention, boost LTV and sales, and more. If you go one step…
What is Rich Communication Services (RCS) Messaging? Rich Communication Services (RCS) is a protocol between mobile network providers and between phones and carriers. Currently being…
This is part 3 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 1: Gaining Customer Insight Part…
This is part 2 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 1: Gaining Customer Insight Part…
This is part 1 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 2: Outreach and Promotions Part…
Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…
Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…
