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Retail Store
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How Retailers Can Recover From the Covid-19 Crisis

Covid-19 is undoubtedly having huge implications for retailers. According to a recent survey, 85% of businesses in Ireland have either scaled back or shut down….

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financial brands consumers emotions
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How Financial Brands Can Appeal to Consumers’ Emotions with SMS/RMM

Creating strong emotional experiences with customers helps companies increase brand loyalty and customer lifetime value. And nothing is more capable of generating positive or negative…

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automated payment reminders
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Here’s How Automated Payment Reminders Can Increase Collection Rates

Late payments have become an increasing concern for businesses across the world. Prior to COVID-19, one in five businesses reported that late payments were a…

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ivr call centre banner
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Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a customer support number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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customer experience in utilities
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Transform Customer Experience in Utilities During Times of Crisis Like COVID-19 Pandemic

As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…

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Mobile Marketing
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How Retailers Can Boost Sales With Richer Mobile Marketing

As the COVID-19 pandemic continues to grow and physical stores are closing around the world, retailers are turning to online sales for business continuity. According…

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