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Customer Journey Stages: Surveys & Customer Insight [Part 1/4]
This is part 1 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 2: Outreach and Promotions Part…
This is part 1 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 2: Outreach and Promotions Part…
Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…
Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…
One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…
SMS is still one of the most loved features of a smartphone. For this reason, it’s also one of the most engaging when it comes…
Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…
Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.
(Updated 25th September 2018 – click here for the latest RCS news) Rich Communication Services (RCS) messaging has been in the works for a while….
Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…
