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8 Benefits of Collecting Customer Feedback Throughout the Customer Journey

Every business has one goal: to make customers happy. After all, without happiness, you’re not likely to make many sales. But keeping customers happy is…

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Conversational Commerce: Simple Guide to Follow to Increase Sales

The busiest shopping season is nearby, and we wanted to introduce a quick guide to conversational commerce to help you convert more customers quickly. It’s…

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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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11 Black Friday Marketing Ideas and Best Practices to Incite Customers

Boosting Sales on Black Friday Is Challenging What better date for both customers and retailers to love than Black Friday? For marketeers, it’s the season…

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6 Low-Cost Ways for Startups to Skyrocket Their Brand Awareness

You’ve just launched your start-up and are all excited about it. You might have a great name, your logo is on point, your website is…

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Best Practices to Excel at Customer Centricity

Customer centricity is not a new idea. Its foundation principles were set with the expansion of the digital era, and it has since continued to…

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