The wake of new technologies has brought heightened customer expectations, where inefficient legacy processes no longer suffice.
Financial services struggle to meet customer expectations in the areas that are most important to them, risking their sense of customer loyalty in a competitive industry.
VoiceSage provide engaging self-service solutions for financial services while remaining compliant and delivering solid return on investment. Our platform provides the tools you need to nurture and communicate efficiently with customers – resulting in increased customer acquisition, loyalty and lifetime value.
The number of smartphone users worldwide today surpasses three billion and is forecast to further grow by several hundred million in the next few years. This means there will be a higher demand for self-serve processes that financial companies need to meet. According to NCR, which makes self-service technology, 85% of consumers prefer brands that offer several forms of self-service: online, at kiosks and via mobile.
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Self-service via Interactive Voice Messaging (IVM), SMS and Rich Media Messaging (RMM) makes it easy to provide solutions for common tasks like checking balances, making payments, and transferring funds. Personalized business communications that informs the customer of low balances, payment due dates or unusual transactions, with the ability for the customer to act in response, shows the customer your business has a proactive understanding of their needs and concerns.
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