Customer Survey
Blog

How To Increase Your RMM and SMS Survey Response Rates

Sending surveys and gathering data is critical in enhancing customer satisfaction. Research shows that 77% of customers prefer businesses that request and apply customer feedback….

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SMS Chatbot
Blog

How To Use SMS Chatbots To Enhance Customer Experience

SMS Chatbots enable you to create and deliver entire conversations without the need for agent interaction. They are perfect for automating your communications to engage…

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pay on your mobile
Blog

Smarter Mobile Payment Solution: Time to Use Rich Messaging

Mobile Payment Solution Mobile payments including mobile wallets and mobile transfers are transactions that take place on your mobile device. So, instead of paying with…

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Outbound IVR
Blog

How Outbound IVR (Interactive Voice Response) Can Benefit Your Business

Outbound IVR (Interactive Voice Response) is an automated customer service solution that sends proactive, personalized messages to customers via an interactive telephone system. It can…

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Loyalty Marketing
Blog

Mobile Loyalty Marketing: The Ultimate Way To Retain Customers

Customer loyalty is vital for your business. According to a loyalty report, 79% of customers claim that they are more likely to continue doing business…

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rich media messaging versus email stats
White Paper

Customer Engagement Statistics Rich Media Messaging vs. Email

Choose Rich Media Messaging (RMM) instead of email or do an A/B testing of the same marketing campaign on mobile and email to test its effectiveness. RMM guarantees higher open and CTA rates than email, with 100% mobile optimization and full personalization.

Have a look at what one of our retail customers achieved in terms of open and CTA rates when sending a rich media message with a scratch card.

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MEF Connect Rich Communications
Blog

MEF Connect Rich Communications Key Takeaways

I recently virtually attended the 3-day event at MEF Connect Rich Communications. The event was designed to bring together enterprises, brands, and agencies from around…

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Meter Reading
Blog

Smartphone Meter Reading: The Interim Solution to Smart Meters

Due to Covid-19, the UK government’s current smart meter rollout obligation has been extended and will see rollouts continue until mid-2025. In the meantime, utility…

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Decrease Contact Centre Costs
Blog

How to Decrease Costs in Contact Centres

The customer service industry is currently facing many challenges. During the time of COVID-19, contact centres are adapting to new working environments whilst trying to…

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How Insurance Companies Can Streamline Their Digital Communications With Mobile Messaging
Blog

How Insurance Companies Can Streamline Their Digital Communications With Mobile Messaging

Are you embracing digital transformation to keep up with customer expectations? Research shows that 90% of executives in the insurance industry claim to have a…

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Mobile Messaging
Blog

How to Use Rich Media Messaging Builder’s Features to Send Critical Information

According to a recent survey, 92% of participants claim that transforming digital communication is highly critical in order to address the business challenges brought by…

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Local Authorities Building
Blog

Effective Communication Solutions for Local Authorities

During these unprecedented times, budgets are tightening, and many services may be affected. Local authorities require new ways to reduce costs while maintaining a high…

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