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Read moreHow to Manage Customer Support With Rich Media Content
The quality of support you provide customers can make or break your business. In fact, customers use quality to decide whether or not they’ll come…
The quality of support you provide customers can make or break your business. In fact, customers use quality to decide whether or not they’ll come…
In ecommerce, a lot of work goes into keeping customers happy. That’s why it hurts when they leave your business. You’ve spent hundreds or thousands…
As an ecommerce seller, you might see someone click through an ad or social post and clock that as a win. But if there’s no…
When it comes to e-commerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…
Digital transformation in financial services has changed the way people manage their money. From sophisticated mobile banking apps to personalized text message services, the banking…
According to several news outlets, Facebook is planning to merge messaging in WhatsApp, Instagram, and Messenger some time in early 2020. This merger is expected…
When it comes to marketing in the finance industry, there are a few ways to get your products and services in front of people. You…
For a long time, the debt collection process has favored businesses. Instead of creating custom processes that cater to the needs of each customer, collection…
The way businesses use mobile messaging is shifting. Instead of plain text messages, brands can send interactive messages like voice, video, and rich media to increase customer engagement and experience.
Managing the digital customer journey has never been more important, or more complex. Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.
We would like to invite you to join us for a breakfast briefing on February 26th, 8.30 am at Westbury Hotel, Dublin 2. In conjunction…
Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…
