VoiceSage Resources - Communication & Engagment Software
White Paper

eBook – The Rich Media Blueprint to Engaging Mobile Messaging

The way businesses use mobile messaging is shifting. Instead of plain text messages, brands can send interactive messages like voice, video, and rich media to increase customer engagement and experience.

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friction points digital customer journey
White Paper

How to Solve Catastrophic Friction Points in the Digital Customer Journey

Managing the digital customer journey has never been more important, or more complex. Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.

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Blog

VoiceSage CCMA Event

We would like to invite you to join us for a breakfast briefing on February 26th, 8.30 am at Westbury Hotel, Dublin 2. In conjunction…

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Faster Repayment
Blog

5 Credit Collection Strategies for Faster Repayment (and Better CX)

Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…

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Blog

Customer Experience Conference London 2019

One of the UK’s foremost customer experience conferences is coming to London this February. VoiceSage are delighted to be sponsoring the event. This is a…

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Money
Blog

Here’s Why Your Digital Customer Journey is Costing You Money

When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…

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WhatsApp For Business
Blog

WhatsApp for Business: How to Get Started

Despite the promise of WhatsApp for business to boost customer engagement, it’s important not to jump the gun. Its potential as a customer comms platform will be severely restricted while FaceBook gradually transform into a B2C messaging platform. 

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Customer Satisfaction
Blog

Customer Satisfaction Surveys: Success Metrics

Interactive messaging — real-time communication between people and businesses through voice and text messaging — has become a vital part of doing business. Keep your…

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Extreme Weather Conditions
Blog

Crisis Communication Planning for Extreme Weather

Winter is here, and with it comes extreme weather. During the stormy conditions of early 2018, the UK economy lost a minimum of £1 billion a…

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Customer
Blog

Digital Customer Journeys: How to Create and Optimise Them

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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Customer Browsing Mobile
Blog

Ecommerce Order Fulfilment: 5 Mistakes to Avoid

  Ecommerce order fulfilment sets you up to wow your online customers with fast, impactful service, but if you’re making mistakes, it has a long-lasting…

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Financial Services Buildings
Blog

Why Rich Communication Services Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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