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Digital Customer Experience Conference Manchester 2018
One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…
One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…
SMS is still one of the most loved features of a smartphone. For this reason, it’s also one of the most engaging when it comes…
Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…
Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.
(Updated 25th September 2018 – click here for the latest RCS news) Rich Communication Services (RCS) messaging has been in the works for a while….
Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…
Why GDPR for VoiceSage? Data Privacy really began in Europe in 1981 with the Council of Europe adopting the Data Protection Convention rendering the right…
In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…
The Highest Standard of Information Security On 26th of March 2018, VoiceSage received confirmation that the company had achieved ISO 27001:2013 certification [PDF] from Certification Europe,…
Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.
