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Blog

SMS Marketing Campaigns: An 8 point guide

Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…

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Blog

How to increase conversions with SMS marketing

Use SMS marketing to increase conversions. It has great engagement rates and is one of the most effective direct marketing channels. The open rate of SMS messages are as high as 98 and 99% – outstripping marketing emails, which have an open rate of about 20 to 35%.

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White Paper

PPC Campaign Planner

Set your target budget, and conversion rates. The template automatically tells you the campaign's targets.

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Blog

Rich Communication Services: The Benefits and Drawbacks

(Updated 25th September 2018 – click here for the latest RCS news) Rich Communication Services (RCS) messaging has been in the works for a while….

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Blog

Call Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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Blog

SMS vs Email and Apps: Customer engagement infograph

We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…

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White Paper

Top 10 Tips On How To Improve Contact Centre Performance And Customer Experience

Customer engagement in today’s multi-channel environment is challenging and is sometimes considered complex, but it really doesn’t have to be. These 10 tips when applied to an overall contact strategy will have an immediate impact on improving contact performance and customer experience and ultimately getting the customer to do what you want them to do (whatever that might be).

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White Paper

Collections Tip Sheet

In a multi-channel environment, engaging with customers and getting the desired results can be challenging. Text messaging has proven to be very effective in engaging customers and increasing payments. These 7 tips can help you start or refine how you use SMS to ensure that your contact strategy is delivering the best results.

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White Paper

Top 10 Tips For Using A Simple Telephone Call To Deliver Great Customer Experiences

“Real business relationships are formed in two ways; in person, and over the phone.” (Mark Suster, Both Sides of The Table, VC).

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GDPR VoiceSage
Blog

VoiceSage and GDPR Compliance

Why GDPR for VoiceSage? Data Privacy really began in Europe in 1981 with the Council of Europe adopting the Data Protection Convention rendering the right…

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contact centre strategy
White Paper

Developing A Complete Contact Centre Strategy

Contact Centre managers are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal strategy.

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