VoiceSage Resources - Communication & Engagment Software
Blog

FAQ

What is your price? Pricing will be determined by type of product or solutions, geographical location and volumes, which our sales team is happy to…

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Banks
Blog

How to Safely Navigate Digital Transformation in Banking

Not so long ago, it was normal for customers to round up their cash and cheques, drive to their local bank, and then wait in…

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Rich Media Messaging
Blog

How to Manage Customer Support With Rich Media Content

The quality of support you provide customers can make or break your business. In fact, customers use quality to decide whether or not they’ll come…

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Creating a Digital Marketing Strategy
Blog

How to Create a Digital Marketing Strategy That Slows Customer Churn

In ecommerce, a lot of work goes into keeping customers happy. That’s why it hurts when they leave your business. You’ve spent hundreds or thousands…

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Customer Shopping on Ecommerce Site
Blog

How to Fix Gaps in Your Ecommerce Customer Journey Map and Improve CX

As an ecommerce seller, you might see someone click through an ad or social post and clock that as a win. But if there’s no…

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E-commerce Site
Blog

5 Factors That Stunt the Growth of Your Ecommerce Business (and How to Fix Them!)

When it comes to e-commerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…

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Trends
Blog

3 Trends Leading the Way to Digital Transformation in Financial Services in 2019

Digital transformation in financial services has changed the way people manage their money. From sophisticated mobile banking apps to personalized text message services, the banking…

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Data Protection
Blog

Mobile Messaging and the Implications on Data Security Best Practices

According to several news outlets, Facebook is planning to merge messaging in WhatsApp, Instagram, and Messenger some time in early 2020. This merger is expected…

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Proximity Marketing
Blog

How to Use Proximity Marketing to Improve Customer Engagement

When it comes to marketing in the finance industry, there are a few ways to get your products and services in front of people. You…

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Optichannel
Blog

How Optichannel Communication Speeds Up Your Debt Collection Process

For a long time, the debt collection process has favored businesses. Instead of creating custom processes that cater to the needs of each customer, collection…

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White Paper

eBook – The Rich Media Blueprint to Engaging Mobile Messaging

The way businesses use mobile messaging is shifting. Instead of plain text messages, brands can send interactive messages like voice, video, and rich media to increase customer engagement and experience.

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friction points digital customer journey
White Paper

How to Solve Catastrophic Friction Points in the Digital Customer Journey

Managing the digital customer journey has never been more important, or more complex. Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.

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