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Optichannel Marketing: The Only Way to Cope With Changing Customer Psychology?

In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…

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ISO 27001 security
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VoiceSage Achieves ISO 27001:2013 Certification

The Highest Standard of Information Security On 26th of March 2018, VoiceSage received confirmation that the company had achieved ISO 27001:2013 certification [PDF] from Certification Europe,…

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What Are Your 2018 Customer Service Priorities?

Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.

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AI and Chatbots will become the core of customer service

Check out some great new video content we’ve shared on YouTube. There are some vox pop highlights from the recent Customer Engagement Summit in November….

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Two Reasons Our First Client Is Still With Us

VoiceSage’s Chief Executive Officer, James (‘JJ’) Kett, founded VoiceSage in 2003. In a Yule message he looks at the original inspiration for VoiceSage and why…

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Outbound Interactive Voice Messaging: A Powerhouse for For Contact Centres

VoiceSage’s Gregg Kilkenny gives us a timely reminder of the value of Voice messages in the contact centre’s omnichannel deck For some reason, outbound voice…

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Blog

WhatsApp for Business

(Updated November 2018) Since being purchased by Facebook, WhatsApp’s user base continues to grow. It currently stands at 1.5 billion monthly users. As a result,…

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VoiceSage Helps Express Gifts Deliver Customer Satisfaction – And £1m In New Business

Helps retailer gather valuable customer intelligence, resolve credit issues and improve contact centre responsiveness Dublin & Birmingham, November 2, 2017 – Home shopping service leader…

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Blog

VoiceSage And GEMA MEA To Drive Synergy And Scale From New Global Business Comms Partnership

VoiceSage and GEMA MEA join forces to offer global cloud-based communications offering Dublin & Birmingham, August 1, 2017 – VoiceSage, the customer communications services leader,…

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[Watch] APIs & Empathy: 8 Ways to Enhance Digital Customer Experience | Webinar

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