Contact centre managers are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal strategy.
In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…
The Highest Standard of Information Security On 26th of March 2018, VoiceSage received confirmation that the company had achieved ISO 27001:2013 certification [PDF] from Certification Europe,…
Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.
Check out some great new video content we’ve shared on YouTube. There are some vox pop highlights from the recent Customer Engagement Summit in November….
VoiceSage’s Chief Executive Officer, James (‘JJ’) Kett, founded VoiceSage in 2003. In a Yule message he looks at the original inspiration for VoiceSage and why…
For some reason, outbound interactive voice messaging gets less love as an omnichannel asset than it deserves. Whilst VoiceSage is a big proponent of other…
(Updated November 2018) Since being purchased by Facebook, WhatsApp’s user base continues to grow. It currently stands at 1.5 billion monthly users. As a result,…
Helps retailer gather valuable customer intelligence, resolve credit issues and improve contact centre responsiveness Dublin & Birmingham, November 2, 2017 – Home shopping service leader…
VoiceSage and GEMA MEA join forces to offer global cloud-based communications offering Dublin & Birmingham, August 1, 2017 – VoiceSage, the customer communications services leader,…
VoiceSage and Open Market are joining forces to offer insights on the value of omnichannel communications. In the webinar we are talking about APIs and emphatic moments that enhance digital customer experiences.
