VoiceSage Resources - Communication & Engagment Software
ppc campaign planner voicesage
White Paper

PPC Campaign Planner

Set your target budget and conversion rates. The template will automatically calculate the average value per transaction, ROI and other metrics.

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Call Centre
Blog

Call Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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SMS vs Email and Apps
Blog

SMS vs Email and Apps: Customer engagement infograph

We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…

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contact centre performance voicesage
White Paper

Top 10 Tips On How To Improve Contact Centre Performance And Customer Experience

Download these free tips to improve contact centre performance when applied to an overall contact strategy.

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collection tips sheet voicesage
White Paper

Collection Tips Sheet

In a multi-channel environment, engaging with customers and getting the desired results can be challenging. Text messaging has proven to be very effective in engaging customers and increasing payments. These 7 tips can help you start or refine how you use SMS to ensure that your contact strategy is delivering the best results.

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customer experience tips sheet
White Paper

Customer Experience Tips Sheet

Discover top 10 tips for using a simple telephone call to deliver great customer experiences

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GDPR
Blog

VoiceSage and GDPR Compliance

Why GDPR for VoiceSage? Data Privacy really began in Europe in 1981 with the Council of Europe adopting the Data Protection Convention rendering the right…

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contact centre strategy voicesage
White Paper

Developing A Complete Contact Centre Strategy

Contact centre managers are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal strategy.

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Blog

Optichannel Marketing: The Only Way to Cope With Changing Customer Psychology?

In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…

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Certified
Blog

VoiceSage Achieves ISO 27001:2013 Certification

The Highest Standard of Information Security On 26th of March 2018, VoiceSage received confirmation that the company had achieved ISO 27001:2013 certification [PDF] from Certification Europe,…

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Blog

What Are Your 2018 Customer Service Priorities?

Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.

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Blog

AI and Chatbots will become the core of customer service

Check out some great new video content we’ve shared on YouTube. There are some vox pop highlights from the recent Customer Engagement Summit in November….

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See how VoiceSage transforms outbound and inbound customer contact operations.



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