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5 Ways You Can Reduce Churn with WhatsApp

WhatsApp for Business is a text messaging channel built with small business owners in mind. With over two billion monthly active users around the world,…

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How Mobile Technology Has Changed Business Communications

Curious about how mobile technology has changed business communication in modern times? The advancement of mobile technology has turned the average citizen into a techie. 74% of…

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Understanding Conversational Sales: What it is, How to Master it, And How it Can Benefit You

Today’s customers expect to interact with businesses on their terms. They want personalized service and meaningful conversations about their needs and pain points. They also…

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How to Improve CX with Customer Feedback

What a Successful CX Strategy Looks Like Customer experience (CX) is not a one-off project. It’s a continuous process that has to be improved as…

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What Are Unified Communications

Definition of Unified Communications According to Gartner, unified communications (UC) products — equipment, software, and services — provide and combine multiple enterprise communications channels, such…

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How AI Can Power Customer Conversations

Artificial intelligence is changing customer interactions with companies. You can see it everywhere, from voice to text communication. For example, when calling customer service, you don’t…

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Challenges in Becoming a Customer-Centric Company

What Is Customer Centricity? Let’s face it – becoming a customer-centric company is not easy. People get a bit confused by this term for two…

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5 Tips to Improve eCommerce Customer Journeys

About eCommerce Customer Journeys Improving eCommerce customer journeys requires more attention now than in previous years. Firstly, the online space seems to be shrinking due…

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How AI Automation Benefits Businesses

Emerging technologies have businesses on the constant lookout for a potential paradigm-shifting solution. A solution that can help a company improve its processes, increase efficiency,…

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How AI Can Improve Customer Experience

Ever wondered how AI can improve customer experience? Leveraging AI in the 21st century is necessary to improve business efficiency. Firstly, artificial intelligence has become…

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Personalization Myths and Truths: Achieve the Right Growth

Personalization Myths that Prevent Progression Myth #1: Personalization is ineffective Although personalizing customer experiences don’t happen overnight, there is proof that it’s worthwhile doing. According…

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7 Steps to Ensure a Top-Notch Customer Experience for Gen Z

Here’s some news for those that still associate Gen Zer’s with teenagers hanging out on Tik-Tok and criticizing Boomers for the climate crisis: Gen Z…

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