canned response voicesage
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How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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data privacy
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Happy Data Privacy Day!

January 28th has probably been an insignificant day to most of us for many years.  However, in 2006 the Council of Europe initiated the first…

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improve customer retention
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Essential Marketing Tips to Improve Customer Retention

Marketing professionals have been in charge of customer acquisition, but their focus is likely to change on improving customer retention, according to Gartner. If demand…

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Conversational Marketing Is the New Direct Marketing

Conversational marketing is a new buzzword in the sales, business, and marketing worlds. Not only it can be used as a tool to boost sales,…

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How to Make Every Customer Interaction Enjoyable

For companies trying to improve their brand image, having positive customer interactions is critical. When your business gets brought up in a conversation, are people…

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late payments
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What Communication Method Works Best for Late Payments? Text, Phone Call, or Email?

Debt collectors have various stages in the processing of recovering late payments. Some of the methods and techniques they use involve multiple communication channels, depending…

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videos in text messaging
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Reasons to Use Video in Your Business Text Messaging

All successful business owners do one thing right: building relationships. They don’t compromise on this. They do everything possible to strengthen the relationship with their…

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customer engagement guide
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A Simple Guide to Customer Engagement in 2022

Customer engagement is a vital part of handling your company. It affects the way you obtain new customers, retain old ones, and how much revenue…

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voicesage acquisition
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VoiceSage Acquires 2sms to Strengthen Its Presence in the U.S. Market

VoiceSage, an Irish headquartered company, a global cloud communication company, acquires 2sms  to build its presence in the U.S. market. This is our first strategic…

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customer communication
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Best Customer Communication Tips to Increase Brand Loyalty

Why Customer Communication Is the Key to Business Success Customers are at the core of every business. If you develop clear customer communication strategies, it’s…

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customer service communication
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8 Quick Win Steps to Improve Customer Service Communication

For a business to be successful, it needs customers. Let’s face it, they’re your bread and butter, so it makes perfect sense to look after…

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text messaging for education
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Text Messaging for Education: Findings & Market Trends

This article is relevant for education providers that want to increase student engagement and we’ll show you the latest ways you can use text messaging…

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