As times are constantly changing, housing associations must consistently re-evaluate their efforts, and implement the best strategies in order to optimize communications with residents. While…
Covid-19 is undoubtedly having huge implications for retailers. According to a recent survey, 85% of businesses in Ireland have either scaled back or shut down….
Creating strong emotional experiences with customers helps companies increase brand loyalty and customer lifetime value. And nothing is more capable of generating positive or negative…
Late payments have become an increasing concern for businesses across the world. Prior to COVID-19, one in five businesses reported that late payments were a…
If you’ve called a customer support number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…
As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…
As the COVID-19 pandemic continues to grow and physical stores are closing around the world, retailers are turning to online sales for business continuity. According…
As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities…
We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…
Due to the recent Coronavirus outbreak in China, as well as other countries in Asia, Europe, America and Africa, people from the rest of the…
We are very pleased to be attending this year’s Utility Week Consumer Debt Conference in Birmingham. The event will occur on the 27th February at…
The Customer Experience Conference returns to London in 2020, and VoiceSage are delighted to be attending again this year. The conference takes place on the…
