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credit collection strategy
Blog

5 Credit Collection Strategies for Faster Repayment (and Better CX)

Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…

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Blog

Customer Experience Conference London 2019

One of the UK’s foremost customer experience conferences is coming to London this February. VoiceSage are delighted to be sponsoring the event. This is a…

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Blog

Here’s Why Your Digital Customer Journey is Costing You Money

When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…

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Getting started with whatsapp
Blog

WhatsApp for Business: How to Get Started

Despite the promise of WhatsApp for business to boost customer engagement, it’s important not to jump the gun. Its potential as a customer comms platform will be severely restricted while FaceBook gradually transform into a B2C messaging platform. 

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Blog

Customer Satisfaction Metrics: Tracking With Interactive Messaging

Interactive messaging — real-time communication between people and businesses through voice and text messaging — has become a vital part of doing business. From the…

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Blog

Crisis Communication Planning for Extreme Weather

Winter is here, and with it comes extreme weather. During the stormy conditions of early 2018, the UK economy lost a minimum of £1 billion a…

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Blog

How to Fix Your Frustrating Digital Customer Journey and Cash In

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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5 Order Fulfillment Mistakes Messing With Your Digital Customer Experience

Order fulfillment sets you up to wow your customers with fast, impactful service, but if you’re making mistakes, it has a long-lasting impact on your…

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Blog

Why Rich Communication Services Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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ship run aground
Blog

6 Reasons Your Debt Collection Process Is Failing You

Companies across the world lose millions each year, writing off bad debts as the result of a slow and ineffective debt-collection process. In 2016, UK…

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cash register credit collections
Blog

Customer Journey Stages: Credit Collection with Proactive Messaging [Part 4/4]

This is part 4 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 1: Gaining Customer Insight Part…

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