Customer Journey
Blog

Customer Journey Stages: Surveys & Customer Insight [Part 1/4]

This is part 1 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part 2: Outreach and Promotions Part…

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Call Centre
Blog

Call Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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