automated customer service
Blog

Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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customer service communication
Blog

8 Quick Win Steps to Improve Customer Service Communication

For a business to be successful, it needs customers. Let’s face it, they’re your bread and butter, so it makes perfect sense to look after…

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ivr systems
Blog

The Role of IVR Systems in Transforming Customer Experience

Doing business in the 21st century feels like an arms race, with every business competing to provide faster, better, and more comprehensive service to its…

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whatsapp business guide
Blog

WhatsApp Business Guide

If you want to use this infographic as a reference on your site, please copy & paste the code below into your post/page: Please include…

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customer engagement
Blog

Customer Engagement Mastery: 4 Messaging Solutions To Engage Customers

What Is Customer Engagement? Customer engagement is the offline and online interactions between a company and a customer. It’s also used as a metric or…

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customer feedback
Blog

Collect Customer Feedback: Why Rich Messaging Is Better Than Other Channels

Customer Feedback: Why & How to Collect It Customer feedback guides companies to make better decisions. The brands focused on innovation will take on board…

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