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Why Voice Messaging is An Essential Channel for Customer Engagement

Voice messaging is an essential channel in an omnichannel communication strategy. Voice offers this natural, effective, and professional experience for many businesses offering customer support….

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5 Ways You Can Reduce Churn with WhatsApp

WhatsApp for Business is a text messaging channel built with small business owners in mind. With over two billion monthly active users around the world,…

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How to Improve CX with Customer Feedback

What a Successful CX Strategy Looks Like Customer experience (CX) is not a one-off project. It’s a continuous process that has to be improved as…

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What Are Unified Communications

Definition of Unified Communications According to Gartner, unified communications (UC) products — equipment, software, and services — provide and combine multiple enterprise communications channels, such…

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Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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8 Quick Win Steps to Improve Customer Service Communication

For a business to be successful, it needs customers. Let’s face it, they’re your bread and butter, so it makes perfect sense to look after…

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