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What Are Unified Communications

Definition of Unified Communications According to Gartner, unified communications (UC) products — equipment, software, and services — provide and combine multiple enterprise communications channels, such…

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Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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customer service communication
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8 Quick Win Steps to Improve Customer Service Communication

For a business to be successful, it needs customers. Let’s face it, they’re your bread and butter, so it makes perfect sense to look after…

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The Role of IVR Systems in Transforming Customer Experience

Doing business in the 21st century feels like an arms race, with every business competing to provide faster, better, and more comprehensive service to its…

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WhatsApp Business Guide

If you want to use this infographic as a reference on your site, please copy & paste the code below into your post/page: Please include…

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customer engagement
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Customer Engagement Mastery: 4 Messaging Solutions To Engage Customers

What Is Customer Engagement? Customer engagement is the offline and online interactions between a company and a customer. It’s also used as a metric or…

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