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Engage Customers with Conversational Messaging

 What is Conversational Messaging? Conversational messaging is about helping, engaging, and providing a positive experience for customers across all your communication channels. A starting point…

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Ways To Reduce & Optimize The Time Customers Spend On Hold

Your average hold time says a lot about your customers. Or, more importantly, it’s a good predictor of how your customers feel about your company….

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6 Examples of Bad Customer Service & How to Fix Them

Post summary: Watch out for the 3 BIG Rs. After a bad customer experience, companies can lose Revenue, Reputation, and Respect. Customer expectations have changed….

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20 SMS Marketing Statistics 2022 You Need to Know

In this article, we’ve put together 20 SMS marketing statistics for 2022 that are a must to know for marketers and other businesses using SMS…

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Call Flow Optimization in Automated Outbound Messages

Call flow optimization refers to refining automated outbound calls to create efficient customer experiences. Businesses using outbound calls in their communication strategy need to continuously…

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Outbound IVR
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How Outbound IVR (Interactive Voice Response) Can Benefit Your Business

Outbound IVR (Interactive Voice Response) is an automated customer service solution that sends proactive, personalized messages to customers via an interactive telephone system. It can…

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