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How to Adjust Your Collections Strategy for Business Recovery

Covid-19 is continuing to have drastic effects on businesses across the globe. In an effort to keep people safe and slow down the spread, many…

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Housing Associations
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SMS For Housing Associations: How To Effectively Communicate With Residents

As times are constantly changing, housing associations must consistently re-evaluate their efforts, and implement the best strategies in order to optimize communications with residents. While…

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automated payment reminders
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Here’s How Automated Payment Reminders Can Increase Collection Rates

Late payments have become an increasing concern for businesses across the world. Incorporating automated SMS payment reminders into customer communications is a simple solution that…

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Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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Remote Working
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How to Support Remote Contact Centers: Give Agents the Resources They Need to Keep Your Business Functioning at Its Best

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities…

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Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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