Omnichannel Archives - VoiceSage
Blog

8 Ways to Collect Phone Numbers for Your Rich Media Messaging Campaigns

Compared to emails, mobile messages like rich media and SMS are more effective at getting messages in front of customers. Text messages have an open…

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Blog

What’s Your RCS Fallback? Choose Rich Media Messaging (RMM) instead of SMS

Rich Communication Service (RCS) is the future of texting on your phone. This service adds a richer experience to text messages by offering a higher…

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Blog

Rich Communication Services: The Benefits and Drawbacks

SMS has been around for 27 years and in that time, it’s evolved to become one of the most valuable go-to marketing channels available. Marketers…

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omnichannel vs. multichannel marketing
Blog

Omnichannel vs Multichannel Marketing Mystery Solved

When it comes to audience outreach, two terms that often come up are omnichannel vs. multichannel marketing. They’re used interchangeably to reference targeting customers on…

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Optichannel
Blog

How Optichannel Communication Speeds Up Your Debt Collection Process

For a long time, the debt collection process has favored businesses. Instead of creating custom processes that cater to the needs of each customer, collection…

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Blog

Optichannel Marketing: The Only Way to Cope With Changing Customer Psychology?

In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…

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