Zero in on information that drives data-driven decisions

Understand SMS campaign performance across all VoiceSage-enabled contact centre capabilities. Measure agent productivity and channel effectiveness with KPIs and detailed reporting. Assimilate VoiceSage analytics seamlessly into your enterprise-wide business intelligence processes.

Why VoiceSage Analytics?


Built-in Business Intelligence

VoiceSage incorporates an embedded Business Intelligence tool. You don’t have to export a CSV and be an Excel whiz to obtain analytics that deliver true insight. VoiceSage provides all you need with reporting that helps you to optimise operations, and operate efficiently and effectively.

Micro detail and macro trends

The VoiceSage embedded Business Intelligence tool lets you cut, dice and mine your data. See granular detail across all channel activity. Want to know which part of a message makes people hang up the phone? Or which channel delivers the most value from outbound? With VoiceSage, it’s at your fingertips.

Forecasting for Informed Decisions

Get insight to shape the future activity of your business. Whether it’s reviewing marketing campaigns to see what works well, or monitoring your business processes, VoiceSage provides the data to help test assumptions and back up decisions you make about the future.


  • SMS analytics for all your outbound campaigns
  • Get a near real-time, single view at a glance with KPIs
  • Mine intelligence at scale from millions of data points
  • Analytics to show the effectiveness of activity and ROI
  • Understand the performance of contact centre agents
  • Streaming API to feed analytics data to wherever required

What clients say about VoiceSage Analytics


PayPal
“We use VoiceSage primarily for contacting customers in arrears with PayPal. The system and platform is straightforward and easy to use – and their online user interface and portal for launching campaigns is really best in class.

From a compliance and legal perspective, we have found them professional and buttoned-up, have had no issues with them in this regard. We have also found them flexible and good partners overall where they understand our requirements, and work to our standards.” David Quin Director of Collections PayPal

Features

Optichannel intelligence

Get intelligence from analytics right across your entire inbound and outbound optichannel activities.

Secured API

OAuth 2.0 and OpenID Connect securely delivers information safely to any required endpoint.

Locally & globally

Deployed on AWS to deliver and guarantee enterprise-class performance locally, globally and at scale.

API – CRM integration

Use CRM data as source and update with information from VoiceSage.

Business intelligence

Comprehensive reporting and analytics from across the entire deployed solution.

SDK & Mobile Libraries

Development kits to build apps and libraries to add functionality and increase performance.

Book a Demo

Experience VoiceSage for yourself with a personalised demonstration

Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.



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