Understand performance across all VoiceSage-enabled contact centre capabilities. Measure agent productivity and channel effectiveness with KPIs and detailed reporting. Assimilate VoiceSage analytics seamlessly into your enterprise-wide business intelligence processes.
VoiceSage incorporates an embedded Business Intelligence tool. You don’t have to export a CSV and be an Excel whiz to obtain analytics that deliver true insight. VoiceSage provides all you need with reporting that helps you to optimise operations, and operate efficiently and effectively.
The VoiceSage embedded Business Intelligence tool lets you cut, dice and mine your data. See granular detail across all channel activity. Want to know which part of message makes people hang up the phone? Or which channel delivers the most value from outbound? With VoiceSage, it’s at your fingertips.
Get insight to shape the future activity of your business. Whether it’s reviewing marketing campaigns to see what works well, or monitoring your business processes, VoiceSage provides the data to help test assumptions and back up decisions you make about the future.
“The huge benefit is that we can proactively contact customers en masse without impacting the front line. VoiceSage is a very affordable and measurable solution.
We can pay as we go, which helps us calculate the cost of campaigns and is really helpful from a business case point of view. We also get a lot of support whenever we’re trying something new.” Mark Fox Contact Centre Real Time Manager Home Retail Group
Get intelligence from analytics right across your entire inbound and outbound optichannel activities.
OAuth 2.0 and OpenID Connect securely delivers information safely to any required endpoint.
Deployed on AWS to deliver and guarantee enterprise-class performance locally, globally and at scale.
Use CRM data as source and update with information from VoiceSage.
Comprehensive reporting and analytics from across the entire deployed solution.
Development kits to build apps and libraries to add functionality and increase performance.
Book a demo with one of our contact centre experts.
See how VoiceSage transforms outbound contact centre operations.