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Best Practices to Excel at Customer Centricity

Customer centricity is not a new idea. Its foundation principles were set with the expansion of the digital era, and it has since continued to…

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5 Ways You Can Reduce Churn with WhatsApp

WhatsApp for Business is a text messaging channel built with small business owners in mind. With over two billion monthly active users around the world,…

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How Mobile Technology Has Changed Business Communications

Curious about how mobile technology has changed business communication in modern times? The advancement of mobile technology has turned the average citizen into a techie. 74% of…

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How to Improve CX with Customer Feedback

What a Successful CX Strategy Looks Like Customer experience (CX) is not a one-off project. It’s a continuous process that has to be improved as…

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What Are Unified Communications

Definition of Unified Communications According to Gartner, unified communications (UC) products — equipment, software, and services — provide and combine multiple enterprise communications channels, such…

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How AI Can Power Customer Conversations

Artificial intelligence is changing customer interactions with companies. You can see it everywhere, from voice to text communication. For example, when calling customer service, you don’t…

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