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Read moreThe Secret to Reducing Avoidable Inbound Calls to Customer Service Teams
Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…
Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…
Lapsed customers — people who haven’t come back to buy in an expected amount of time — are a consequence of doing business. In fact,…
The quality of support you provide customers can make or break your business. In fact, customers use quality to decide whether or not they’ll come…
As an ecommerce seller, you might see someone click through an ad or social post and clock that as a win. But if there’s no…
When it comes to e-commerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…
When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…
