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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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personalized customer experiences voicesage
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Personalized Customer Experiences: What Brands Need to Know

Would you define your customer experiences as being connected or disconnected? Connected experiences are more meaningful and they are mostly personalized customer experiences. They leverage…

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How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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data privacy
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Happy Data Privacy Day!

January 28th has probably been an insignificant day to most of us for many years.  However, in 2006 the Council of Europe initiated the first…

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improve customer retention
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Essential Marketing Tips to Improve Customer Retention

Marketing professionals have been in charge of customer acquisition, but their focus is likely to change on improving customer retention, according to Gartner. If demand…

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Conversational Marketing Is the New Direct Marketing

Conversational marketing is a new buzzword in the sales, business, and marketing worlds. Not only it can be used as a tool to boost sales,…

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