Blog

How Customer Service Teams Can Measure Shopper Satisfaction with Customer Surveys

In retail, especially in brick-and-mortar stores, how you interact with customers partially determines their level of satisfaction. Plus, with access to digital platforms like social…

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Blog

The Secret to Reducing Avoidable Inbound Calls to Customer Service Teams

Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…

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Blog

How to Win-back Lapsed Customers with an Improved Digital Customer Experience

Lapsed customers — people who haven’t come back to buy in an expected amount of time — are a consequence of doing business. In fact,…

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Rich Media Messaging
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How to Manage Customer Support With Rich Media Content

The quality of support you provide customers can make or break your business. In fact, customers use quality to decide whether or not they’ll come…

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Customer Shopping on Ecommerce Site
Blog

How to Fix Gaps in Your Ecommerce Customer Journey Map and Improve CX

As an ecommerce seller, you might see someone click through an ad or social post and clock that as a win. But if there’s no…

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E-commerce Site
Blog

5 Factors That Stunt the Growth of Your Ecommerce Business (and How to Fix Them!)

When it comes to ecommerce, customers have all the power. Whether it’s the fact that satisfied customers are likely to spend more or the fact…

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