Revisiting practical steps and introducing unorthodox ideas to empower contact centre strategies.
Where should managers be directing their efforts? What will their customers be expecting from them, and what are their main to-do list items over the next few months?
We’ve put together a concise but informative set of steps to help managers create a contact centre strategy. To do so, we’ve drawn on some unorthodox or contrarian thinkers and sources, as well as some more traditional sources.
We hope you find it useful.