Dublin & Birmingham, August 1, 2017 – VoiceSage, the customer communications services leader, has announced a landmark strategic alliance with the enterprise mobility leader GEMA MEA, a licensee member of GEMA.
The deal centers on the two partners integrating VoiceSage’s award winning interactive cloud-based messaging platform solutions into this leading technology and mobility specialist’s product and services suite to deliver compelling communications offerings for its carrier and enterprise customer base in the Middle East, Africa and Pakistan.
That offering will focus on VoiceSage for streamlining customer contact processes, with VoiceSage CEO James J Kett pointing out that, “There’s a technical and cultural synergy between VoiceSage and GEMA MEA apparent in our joint commitment to building trusted long term relationships with our corporate customer bases.”
“We anticipate that this alliance will allow us to meet the needs of businesses across our key retail, financial, telecommunications, logistics and banking markets, but on a much bigger global basis,” he added.
GEMA MEA’s CEO Zoff Khan, added, “We’re delighted to be working with such an innovative company as VoiceSage.
“When we looked at potential partners in this vital space we had to make sure any solution would deliver both functional synergy and scale.
“VoiceSage’s cloud solution does that, and more.”
Customer Service Text Messaging Solutions Poor customer service can lead to loss of customers and a bad reputation. 91% of customers who are unhappy with…
What Is CX Transformation? CX Transformation is the collection of all customer experiences provided by an organization to ensure cohesiveness, engagement, and enrichment of all…
Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.