VoiceSage’s Chief Executive Officer, James (‘JJ’) Kett, founded VoiceSage in 2003. In a Yule message he looks at the original inspiration for VoiceSage and why the firm continues to be the ideal partner for customer engagement in 2018 and beyond
Since VoiceSage’s foundation we’ve stayed persistent on two fronts. First, developing advanced technologies that simplify complex business problems for ‘Direct-to-Consumer’ enterprises. Secondly, caring for our clients so they help their customers, grow their business, and advance their careers. These two activities continue to be our driving force heading into 2018.
We have a definite development and design philosophy – to take complex business processes and simplify them into a front end User Experience that managers and agents love to use. We also invest in our customers’ success. Short-term and long-term.
With every query, we respond immediately and address it, supporting their business goals and their careers. Every report demonstrates how they moved a key business metric using VoiceSage – whether they grew their business, saved money, or made their customers happier.
This is why our clients stick with us and why our first client is still with us today.
We are dedicated to continuing to help create that measurable business value for you throughout 2018. Supporting you in your day-to-job and your career. And also developing a product roadmap that will continue to simplify business processes that will include chatbots, AI, IoT, and more.
Finally, I would like to wish all out customers a very Merry Xmas and Best Wishes for 2018.
Customer Service Text Messaging Solutions Poor customer service can lead to loss of customers and a bad reputation. 91% of customers who are unhappy with…
What Is CX Transformation? CX Transformation is the collection of all customer experiences provided by an organization to ensure cohesiveness, engagement, and enrichment of all…
Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.