Check out some great new video content we’ve shared on YouTube.
There are some vox pop highlights from the recent Customer Engagement Summit in November.
The first one is a set of comments and observations on the important issue of the role of AI (Artificial Intelligence) and chatbots in customer service.
In it, we get some great contributions from a range of customer engagement practitioners and experts including Stuart Walsh of telecoms firm Cycle Global, Dawn Roberts of Express Gifts and Rich Davies of Barclays.
A couple of standout quotes:
“AI and its role in customer service? It will absolutely be at its core” – Stuart Walsh, Account Director, Cyclone Global
“We need to ensure these technologies work well, but we also have to keep the human touch; a lot of our customers are really ringing us up for reassurance now, and we always need to be able to handle that. At the same time, maybe we can automate some of the more routine calls they need to make” – Rich Davies, Head of Colleague Wellbeing & Citizenship at Barclays UK Retail and Business Bank, Barclays
We hope you find the video useful.
Lee Trenam, Senior Account Director
Published on: 8th February 2018
Book a Demo
Experience VoiceSage for yourself with a personalised demonstration
Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.
Business customer communication plays a pivotal role in the success and growth of any organization and usually this is delivered by a cloud communication platform….
One powerful tool that is revolutionizing brand-customer interactions is rich messaging. In today’s dynamic and fast-paced digital landscape, effective communication is the key to building…
Creating an effective omnichannel customer journey requires careful planning and execution. When customers interact with your brand, they will use a few or all your…
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
