Proactive Engagement delivers improvements in debt collection
Contacting the right person, at the right time, through the right channel is a crucial component of a successful debt collection campaign. Deploying a simple multi-channel contact strategy with personalised voice, text and visual messaging dramatically improves collection rates and efficiency whilst promoting positive client relationships and a better customer experience.
being able to connect with otherwise hard-to-reach customers, and provide them with simple, one touch payment options via Smart-Pay can make debt-collection a more positive experience for them an a more cost-effective process for you.
- Reduce inbound call volumes
- Increase right party contact
- Increase collections
- Increase agent productivity
- Expand operational hours with a fully automated system
- Guarantee OFCOM compliance
Customer payment arrears management
Automate payments and confirmations