Collect more and spend less through automated messaging

Automated messaging debt collection

Proactive Engagement delivers improvements in debt collection

Contacting the right person, at the right time, through the right channel is a crucial component of a successful debt collection campaign. Deploying a simple multi-channel contact strategy with personalised voice, text and visual messaging dramatically improves collection rates and efficiency whilst promoting positive client relationships and a better customer experience.

being able to connect with otherwise hard-to-reach customers, and provide them with simple, one touch payment options via Smart-Pay can make debt-collection a more positive experience for them an a more cost-effective process for you.

Why customer messaging?
  • Reduce inbound call volumes
  • Increase right party contact
  • Increase collections
  • Increase agent productivity
  • Expand operational hours with a fully automated system
  • Guarantee OFCOM compliance
In Use

Customer payment arrears management

Pre-delinquent notifications

Automate payments and confirmations


Voice Messages

Visual Messages

Text Messaging