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Read moreThe Need for Automated Messages in Customer Service Teams
Is there a need for automated messages in customer service teams? For sure. Many companies are trying to deliver a hyper-personal experience by responding to…
Is there a need for automated messages in customer service teams? For sure. Many companies are trying to deliver a hyper-personal experience by responding to…
Compared to emails, mobile messages like rich media and SMS are more effective at getting messages in front of customers. Text messages have an open…
The quality of support you provide customers can make or break your business. In fact, customers use quality to decide whether or not they’ll come…
When it comes to marketing in the finance industry, there are a few ways to get your products and services in front of people. You…
Despite the promise of WhatsApp for business to boost customer engagement, it’s important not to jump the gun. Its potential as a customer comms platform will be severely restricted while FaceBook gradually transform into a B2C messaging platform.
For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…
