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7 Black Friday SMS Marketing Tips for Retailers

As a retailer, Black Friday is one of your busiest sales events of the year. It’s your chance to make up for lost revenue and…

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Why Self-Service is Essential for Utility Customer Satisfaction

Utility companies continue to build more robust metering infrastructure, revamp internal processes, adopt new technologies that help improve how grids operate, and more. Despite all…

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4 Customer Retention Strategies Successful Retail Companies Use

With access to drag-and-drop website builders and the growing popularity of online marketplaces, the retail sector — especially e-commerce — has become more competitive than…

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How Customer Service Teams Can Measure Shopper Satisfaction with Customer Surveys

In retail, especially in brick-and-mortar stores, how you interact with customers partially determines their level of satisfaction. Plus, with access to digital platforms like social…

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How to Win-back Lapsed Customers with an Improved Digital Customer Experience

Lapsed customers — people who haven’t come back to buy in an expected amount of time — are a consequence of doing business. In fact,…

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What’s Your RCS Fallback? Choose Rich Media Messaging (RMM) instead of SMS

What’s Your RCS Fallback? Rich Communication Service (RCS) is the future of texting on your phone. This service adds a richer experience to text messages…

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