sms statistics
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20 SMS Marketing Statistics 2022 You Need to Know

In this article, we’ve put together 20 SMS marketing statistics for 2022 that are a must to know for marketers and other businesses using SMS…

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Why You Need to Highlight the Benefits of Your Business to Appeal to Your Customers

Benefits are the reason your customers buy your products – but how do you highlight them at the heart of your marketing strategy? We all…

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Call Flow Optimization in Automated Outbound Messages

Call flow optimization refers to refining automated outbound calls to create efficient customer experiences. Businesses using outbound calls in their communication strategy need to continuously…

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digital debt collection strategies
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Why Digital Debt Collection Strategies Like Rich Media Messaging Will Outlive the Pandemic

How many companies use digital debt collection strategies? What debt collection channels bring the best results? Or how difficult or easy is it to engage…

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Customer Survey
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How To Increase Your RMM and SMS Survey Response Rates

Sending surveys and gathering data is critical in enhancing customer satisfaction. Research shows that 77% of customers prefer businesses that request and apply customer feedback….

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Outbound IVR
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How Outbound IVR (Interactive Voice Response) Can Benefit Your Business

Outbound IVR (Interactive Voice Response) is an automated customer service solution that sends proactive, personalized messages to customers via an interactive telephone system. It can…

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