Cristina Ionita, Author at VoiceSage
financial brands consumers emotions
Blog

How Financial Brands Can Appeal to Consumers’ Emotions with SMS/RMM

Creating strong emotional experiences with customers helps companies increase brand loyalty and customer lifetime value. And nothing is more capable of generating positive or negative…

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automated payment reminders
Blog

Here’s How Automated Payment Reminders Can Increase Collection Rates

Late payments have become an increasing concern for businesses across the world. Prior to COVID-19, one in five businesses reported that late payments were a…

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ivr call centre banner
Blog

Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a customer support number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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customer experience in utilities
Blog

Transform Customer Experience in Utilities During Times of Crisis Like COVID-19 Pandemic

As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…

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hero image barcodes
Blog

Faster Processes with Barcodes in Rich Media Messaging

We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…

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coronavirus
Blog

Communication Best Practices for Organizations Working to Contain COVID-19

Due to the recent Coronavirus outbreak in China, as well as other countries in Asia, Europe, America and Africa, people from the rest of the…

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