customer engagement
Blog

Customer Engagement Mastery: 4 Messaging Solutions To Engage Customers

What Is Customer Engagement? Customer engagement is the offline and online interactions between a company and a customer. It’s also used as a metric or…

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customer feedback
Blog

Collect Customer Feedback: Why Rich Messaging Is Better Than Other Channels

Customer Feedback: Why & How to Collect It Customer feedback guides companies to make better decisions. The brands focused on innovation will take on board…

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payments and collections voicesage
Blog

Payments and Collections with Rich Media Messaging

VoiceSage is leading the way in alternative payments and collections methods like Rich Media Messaging (RMM). While customer debt and debt collection are realities for…

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time customers spend on hold
Blog

Ways To Reduce & Optimize The Time Customers Spend On Hold

Your average hold time says a lot about your customers. Or, more importantly, it’s a good predictor of how your customers feel about your company….

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optichannel marketing
Blog

How Can Brands Improve Customer Satisfaction with Optichannel Marketing Processes?

One thing that never stops changing is customer expectations. Since the advent of sales and marketing, customer expectations have been evolving, and brands have adapted…

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implementing rich media messaging
Blog

7 Tips on Implementing Rich Media Messaging to Your Marketing Campaigns

Designed to enhance SMS messages and increase customer engagement, Rich Media Messaging (RMM) is a messaging service that adds a richer experience compared to SMS…

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