automated customer service
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Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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customer service chatbots voicesage
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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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bulk sms voicesage services
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How Bulk SMS Can Benefit Marketing Campaigns

You might be familiar with sending bulk SMS and what it means to marketing managers. SMS is a traditional and very popular channel that most…

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personalized customer experiences voicesage
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Personalized Customer Experiences: What Brands Need to Know

Would you define your customer experiences as being connected or disconnected? Connected experiences are more meaningful and they are mostly personalized customer experiences. They leverage…

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improve customer retention
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Essential Marketing Tips to Improve Customer Retention

Marketing professionals have been in charge of customer acquisition, but their focus is likely to change on improving customer retention, according to Gartner. If demand…

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Conversational Marketing Is the New Direct Marketing

Conversational marketing is a new buzzword in the sales, business, and marketing worlds. Not only it can be used as a tool to boost sales,…

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