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Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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Transform Customer Experience in Utilities During Times of Crisis Like COVID-19 Pandemic

As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…

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Faster Processes with Barcodes in Rich Media Messaging

We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…

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Communication Best Practices for Organizations Working to Contain Coronavirus

Due to the recent Coronavirus outbreak in China, as well as other countries in Asia, Europe, America and Africa, people from the rest of the…

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5 Effective SMS Campaign Ideas From Finance Companies

Fulfilling the promise of a customer-centric experience for banks and personal finance apps is an enormous effort at scale. Using SMS campaign ideas is one…

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The Psychology Behind Beacon Marketing

As a marketer, there’s no shortage of tools available to you. Beacon marketing is one of the newest techs available. It involves using Bluetooth Low…

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