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Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK,…

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20 SMS Marketing Statistics 2021 You Need to Know

In this article, we’ve put together 20 SMS marketing statistics for 2021 that are a must to know for marketers and other businesses using SMS…

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Call Flow Optimization in Automated Outbound Messages

Call flow optimization refers to refining automated outbound calls to create efficient customer experiences. Businesses using outbound calls in their communication strategy need to continuously…

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How To Increase Your RMM and SMS Survey Response Rates

Sending surveys and gathering data is critical in enhancing customer satisfaction. Research shows that 77% of customers prefer businesses that request and apply customer feedback….

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5 Tips to Reduce Inbound Call Volumes

VoiceSage’s communication channels help customer service teams deliver enhanced customer interactions and self-service tools that reduce inbound call volumes. Here are five tips to reduce…

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Improve Retail Bank Collections with Self-Serve Solutions

Typically, late payments are a major impediment to cash flows. There was about $4.225 trillion in total outstanding consumer credit as of February 2020. The…

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