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Improve Retail Bank Collections with Self-Serve Solutions

Typically, late payments are a major impediment to cash flows. There was about $4.225 trillion in total outstanding consumer credit as of February 2020. The…

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How Retail Mobile Marketing Can Maximise Sales

Retail mobile marketing is becoming more important than ever. Last year was difficult for the UK retail industry. Two separate reports cited 2019 as “the…

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How Financial Brands Can Appeal to Consumers’ Emotions with SMS/RMM

Creating strong experiences and appealing to consumers’ emotions helps financial brands increase loyalty and customer lifetime value. And nothing is more capable of generating positive…

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Here’s How Automated Payment Reminders Can Increase Collection Rates

Late payments have become an increasing concern for businesses across the world. Incorporating automated SMS payment reminders into customer communications is a simple solution that…

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Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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Transform Customer Experience in Utilities During Times of Crisis Like COVID-19 Pandemic

As the world continues to cope with Covid-19 and the future implications remain uncertain, it is essential for utilities companies to focus on what they…

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