Money
Blog

Here’s Why Your Digital Customer Journey is Costing You Money

When customers walk into a brick-and-mortar store, it’s easy to find out how they got there and what they’re looking for. You can ask them…

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Customer Satisfaction
Blog

Customer Satisfaction Surveys: Success Metrics

Interactive messaging — real-time communication between people and businesses through voice and text messaging — has become a vital part of doing business. Keep your…

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Customer
Blog

Digital Customer Journeys: How to Create and Optimise Them

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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Customer Shopping Online
Blog

Digital Customer Experience: How APIs Enhance CX Strategy

A strong customer experience has the power to increase your customer base, improve retention, boost LTV and sales, and more. If you go one step…

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Call Centre
Blog

Call Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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SMS vs Email and Apps
Blog

SMS vs Email and Apps: Customer engagement infograph

We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…

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