Get The Most Out Of Your Contact Centre – Start Contacting Customers Earlier!

For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .

22nd May 2015 No Comments

How To Lose Customers Fast With Poor Customer Experience!

Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.

14th May 2015 No Comments
Sad Smiley Face - Poor Customer Experience

Top Tips On How To Improve Customer Contact Rates

To improve customer contact and engagement rates does not require a long drawn out process. Here are some simple things that you can start doing now to better engage with customers and get better results.

12th May 2015 No Comments
improve customer contact rates

Now You’re Cooking! SMS Conversations Offers A Great Customer Experience

Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?

28th April 2015 No Comments
VoiceSage SMS Conversations Offers Great Customer Experience

What Are The Top Uses For Text Messaging In Collections?

Many companies embraced the humble text message as a simple ‘fire-and forget’ communication, but now are capitalising on some of the great innovations in the SMS and mobile messaging space.

22nd April 2015 No Comments
Text messaging in collections

Text Messaging in Collections – Allowing Agents to Collect More

Texting in collections, is starting to deliver huge benefits – in terms of improved efficiency, better use of call centre agents’ time and late stage repayment deals with customers. So why is text messaging in collections working so well? A …

13th April 2015 No Comments
Green piggy bank with money going in

Why Visual Mobile Messaging Gets Surveys Better Completed

Many mobile surveys tend to get exited quickly by bored or frustrated consumers. Now visual mobile surveys offer an exciting alternative.

7th April 2015 No Comments

Customer Communications – Is Your Business Operating in Silos?

What are the signs that you have customer communication silos in your business?

30th March 2015 No Comments
Customer Communications

Contact Centres and SMS Conversations: The Next Big Thing

Switched-on contact centres are moving from diallers to text-based interactions with customers – and it’s starting to really pay off,

5th March 2015 No Comments
Contact Centres and SMS Conversations

Blending Contact Channels = Successful Customer Contact..Really!

There’s an expression which has probably lived past its sell-by date, but which I can’t help throwing at you today: There’s more than one way to skin a cat I see the truth of that pretty regularly in talking with …

26th February 2015 No Comments
Blended Customer Contact is the key to successful customer contact