Omni-Channel Customer Engagement Isn’t Easy, But We Can Get There

Many contact centres have issues achieving omni-channel success – tailoring customer engagement & customer service strategies to match customers’ needs.

24th September 2015 No Comments
Omni-Channel Is Hard_But We Will Get There

Smarter Customer Engagement is Much More Than an Empty Slogan

Smarter customer engagement is about working better with customers: bringing together communication channels – agents, text, voice, email into a coherent, unified whole. Here is how…

11th September 2015 No Comments
Two overlapping speech bubbles

Now You’re Cooking! SMS Conversations Offers A Great Customer Experience

Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?

4th September 2015 No Comments
VoiceSage SMS Conversations Offers Great Customer Experience

‘Debtor’ To ‘Customer’ -Key Steps In Making The Pay-Day Loan A Great Customer Experience

More and more people in the collections are moving from viewing people as ‘debtors’ to viewing them as customers and looking to foster long term valuable relationships.
Read how effective communication can help.

24th August 2015 No Comments
Key Steps In Making The Pay-Day Loan A Great Customer Experience

Get The Most Out Of Your Contact Centre – Start Contacting Customers Earlier!

For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .

14th August 2015 No Comments

How To Lose Customers Fast With Poor Customer Experience!

Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.

7th August 2015 No Comments
Sad Smiley Face - Poor Customer Experience

Improving Customer Contact: Flexibility & Innovation Your Two New Business Friends

Trying new things is the secret of customer engagement success. Risks really do need to be taken, trying out new ideas – because it is worth the payback.

28th July 2015 No Comments
Improving Customer Contact: Flexibility & Innovation Your Two New Business Friends

The Visual Customer Survey – A Great Way to Engage

The engagement rate for customer feedback using visual messages is impressive – with customer survey response rates reported at over 20%.

21st July 2015 No Comments
Customer Surveys A great way to get responses

Push Messaging Is A Fantastic Digital Marketing Tool

With consumers feeling burned out by the mountain of data that hits them, it’s only the innovative marketers paring down campaign messages who are going to win big. Push is a big part of that.

10th July 2015 No Comments
Push Is A Fantastic Modern Digital Marketing Tool

Improving Customer Contact – Don’t Forget to Switch Channels!

How can contact centres better engage with customers? Don’t waste time using channels that customers are unresponsive to. Switching channels gets better results.

3rd June 2015 No Comments
Improving Customer Contact: Don’t Forget to Switch Channels