Great Customer Experiences: 10 Strategies To Stay Ahead Of The Game

Learn what strategies leading companies are employing to stay ahead of the game in delivering great customer experiences.

19th December 2014 No Comments
Great Customer Experiences Race

Top Strategies to Maximise Mobile Messaging Performance

Businesses planning their mobile messaging strategies are advised to focus on the areas where they can quickly improve says ‘Identifying the Care Gap in Business-to-Consumer Engagement’ report from mBlox.

16th December 2014 No Comments
Mobile Messaging

Why Text Based Customer Service Is The On-line Retailer’s New Best Friend

Text based customer service is gaining momentum. It is a really effective way for retailers to engage.

12th December 2014 No Comments
text message template

Squaring The Circle: How To Reduce Inbound Call Volumes & Guarantee Customer Satisfaction

With 70% of call centre calls being inbound and 30% outbound means inbound is the bigger issue. Most people think it’s the other way round. The biggest challenge is how to reduce call volumes and keep customers happy.

4th December 2014 No Comments
Thumbs Up to Reduce Inbound Calls and Keep Customers Happy

How to Make Car Insurance a Customer ‘Favourite Thing’ with a Simple Text

Text messaging is an effective way to engage with customers. Creating a contact strategy from welcome messaging to renewal alerts can add real value.

27th November 2014 No Comments
Conversations More

Let’s All ‘Hear It’ For That Neglected Mighty Thing: Voice!

Voice is a really effective way to contact and connect with customers but is being overlooked with the explosion of text messaging. It has a part to play in a Let’s All ‘Hear It’ For That Neglected Mighty Thing: Voice! customer contact strategy, so don’t ignore it.

20th November 2014 No Comments
Old style telephones for voice calls

Text Messaging Makes Loan Applications Less Hassle For Customers

Text messaging engagement for loan applications works. Happier to converse via text with 50% + customers engaging after ignoring calls, e-mails & letters

10th November 2014 No Comments
Text messaging that customers love

The Four Horsemen of the Call Centre: What Can We Do About Them?

From better workforce management to smarter queue management controls , what are the drivers of change for call centres in the UK?

5th November 2014 No Comments
Call centre trends man painting a colourful pie chart on a wall

5 tips for creating effective text messaging campaigns

64% of consumers believe that brands should use text messaging to interact with customers. Here are 5 tips in designing effective text messaging campaigns that will deliver results.

28th October 2014 No Comments
effective text messaging

Wow Customer Experience: Simple is wonderful

The idea behind ‘wow’ customer experience is that proactive customer engagement along the complete customer journey really impacts performance metrics. Knowing how messaging can assist in ‘moving customers to the next step’ has a visible and memorable brand impact.

21st October 2014 No Comments
Wow Customer Experience: Simple is Wonderful