For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .
Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.
To improve customer contact and engagement rates does not require a long drawn out process. Here are some simple things that you can start doing now to better engage with customers and get better results.
Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?
Many companies embraced the humble text message as a simple ‘fire-and forget’ communication, but now are capitalising on some of the great innovations in the SMS and mobile messaging space.
Texting in collections, is starting to deliver huge benefits – in terms of improved efficiency, better use of call centre agents’ time and late stage repayment deals with customers. So why is text messaging in collections working so well? A …
Many mobile surveys tend to get exited quickly by bored or frustrated consumers. Now visual mobile surveys offer an exciting alternative.
What are the signs that you have customer communication silos in your business?
Switched-on contact centres are moving from diallers to text-based interactions with customers – and it’s starting to really pay off,
There’s an expression which has probably lived past its sell-by date, but which I can’t help throwing at you today: There’s more than one way to skin a cat I see the truth of that pretty regularly in talking with …
BrightHouse is being recognized for its Best Use of Technology in Collections for VoiceSage’s new mobile customer payment solution – SmartPay
© 2012-2014 VoiceSage All Rights Reserved.