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Customer Communications – Is Your Business Operating in Silos?

What are the signs that you have customer communication silos in your business?

30th March 2015 No Comments
Customer Communications

Contact Centres and SMS Conversations: The Next Big Thing

Switched-on contact centres are moving from diallers to text-based interactions with customers – and it’s starting to really pay off,

5th March 2015 No Comments
Contact Centres and SMS Conversations

Blending Contact Channels = Successful Customer Contact..Really!

There’s an expression which has probably lived past its sell-by date, but which I can’t help throwing at you today: There’s more than one way to skin a cat I see the truth of that pretty regularly in talking with …

26th February 2015 No Comments
Blended Customer Contact is the key to successful customer contact

Mobile Messaging: The Trick To Self-Service? One Step At A Time

By taking customers, with mobile messaging, from voice to text to mobile landing pages onto full mobile applications will get you and customers where you need to be.

18th February 2015 No Comments
Mobile Messaging: The Trick To Self-Service

The Imminent Death of A2P SMS? Why You Won’t Need To Send Flowers

A2P SMS will be around for the foreseeable future and is not going to be affected by OTT services. A2P SMS messaging is here to stay. Here is why….

10th February 2015 No Comments
VoiceSage A2P SMS Text Messaging

Want To Improve Customer Contact Now? Try these 5 things….

From timing to seamless channel switches, these 5 simple contact approaches are guaranteed to deliver positive results and improve customer contact KPIs.

3rd February 2015 No Comments
Improve customer contact 2

Customer Service Trends That You Should Be On Top Of

These 15 trends will keep you up to date on what on what is hot in the customer service arena.

30th January 2015 No Comments
Customer Service Trends

Customer Satisfaction in The Public Sector: How To Stop Making That A Contradiction In Terms

Visual Messaging is a fantastic way for local authorities and public service providers to not just improve customer satisfaction, but also gain more insight into citizen attitudes.

20th January 2015 No Comments
Customer Feedaback

‘Debtor’ To ‘Customer’ -Key Steps In Making The Pay-Day Loan A Great Customer Experience

More and more people in the collections are moving from viewing people as ‘debtors’ to viewing them as customers and looking to foster long term valuable relationships.
Read how effective communication can help.

9th January 2015 No Comments
Key Steps In Making The Pay-Day Loan A Great Customer Experience

Customer Experience Predictions for 2015

Creating customer experiences that is what sets brands apart. Here are some customer experience predictions for 2015 from industry thought leaders.

30th December 2014 No Comments
Predictions