Learn what strategies leading companies are employing to stay ahead of the game in delivering great customer experiences.
Businesses planning their mobile messaging strategies are advised to focus on the areas where they can quickly improve says ‘Identifying the Care Gap in Business-to-Consumer Engagement’ report from mBlox.
Text based customer service is gaining momentum. It is a really effective way for retailers to engage.
With 70% of call centre calls being inbound and 30% outbound means inbound is the bigger issue. Most people think it’s the other way round. The biggest challenge is how to reduce call volumes and keep customers happy.
Text messaging is an effective way to engage with customers. Creating a contact strategy from welcome messaging to renewal alerts can add real value.
Voice is a really effective way to contact and connect with customers but is being overlooked with the explosion of text messaging. It has a part to play in a Let’s All ‘Hear It’ For That Neglected Mighty Thing: Voice! customer contact strategy, so don’t ignore it.
Text messaging engagement for loan applications works. Happier to converse via text with 50% + customers engaging after ignoring calls, e-mails & letters
From better workforce management to smarter queue management controls , what are the drivers of change for call centres in the UK?
64% of consumers believe that brands should use text messaging to interact with customers. Here are 5 tips in designing effective text messaging campaigns that will deliver results.
The idea behind ‘wow’ customer experience is that proactive customer engagement along the complete customer journey really impacts performance metrics. Knowing how messaging can assist in ‘moving customers to the next step’ has a visible and memorable brand impact.
VoiceSage’s Best Time to Contact, a high performance customer messaging scheduling engine is delivering impressive client results.
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