Many contact centres have issues achieving omni-channel success – tailoring customer engagement & customer service strategies to match customers’ needs.
Smarter customer engagement is about working better with customers: bringing together communication channels – agents, text, voice, email into a coherent, unified whole. Here is how…
Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?
More and more people in the collections are moving from viewing people as ‘debtors’ to viewing them as customers and looking to foster long term valuable relationships.
Read how effective communication can help.
For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .
Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.
Trying new things is the secret of customer engagement success. Risks really do need to be taken, trying out new ideas – because it is worth the payback.
The engagement rate for customer feedback using visual messages is impressive – with customer survey response rates reported at over 20%.
With consumers feeling burned out by the mountain of data that hits them, it’s only the innovative marketers paring down campaign messages who are going to win big. Push is a big part of that.
How can contact centres better engage with customers? Don’t waste time using channels that customers are unresponsive to. Switching channels gets better results.
VoiceSage’s round table report discusses how collections companies are evolving customer contact strategies to meet the challenges of today’s digitial world.
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