If you’re still in doubt about the rise of importance in data-driven marketing, then you might want to pen an angry ‘Letter To The Editor’ of US business magazine Forbes … as that august journal says you’re wrong.
Is SMS is about ready to go into the dustbin of business technology history? Far from it. With 61% of contact centres offering SMS engagement in 2016, SMS is going from strength to strength.
It is now the norm that UK brands are putting text messaging at the heart of omni-channel contact centre strategies and reaping the benefits successful customer contact.
For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .
There is alot of buzz around omni-channel and there are very few people who think that’s a bad thing. What is a bad, however, is if companies are failing to get the basics of the approach right – which may …
Many contact centres have issues achieving omni-channel success – tailoring customer engagement & customer service strategies to match customers’ needs.
Smarter customer engagement is about working better with customers: bringing together communication channels – agents, text, voice, email into a coherent, unified whole. Here is how…
Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?
More and more people in the collections are moving from viewing people as ‘debtors’ to viewing them as customers and looking to foster long term valuable relationships.
Read how effective communication can help.
Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.
Speaking in UK Collections stream VoiceSage’s Mark Oppermann will look and how mobile messaging is really helping collections teams reach out, engage and collect payments
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