Push Messaging Is A Fantastic Digital Marketing Tool

With consumers feeling burned out by the mountain of data that hits them, it’s only the innovative marketers paring down campaign messages who are going to win big. Push is a big part of that.

3rd July 2015 No Comments
Push Is A Fantastic Modern Digital Marketing Tool

Smarter Customer Engagement is Much More Than an Empty Slogan

Smarter customer engagement is about working better with customers: bringing together communication channels – agents, text, voice, email into a coherent, unified whole. Here is how…

25th June 2015 No Comments
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Improving Customer Contact – Don’t Forget to Switch Channels!

How can contact centres better engage with customers? Don’t waste time using channels that customers are unresponsive to. Switching channels gets better results.

3rd June 2015 No Comments
Improving Customer Contact: Don’t Forget to Switch Channels

Timing, A Journey, A Good Memory: Useful Ways To Think About Customer Outreach ?

These 3 points are key when analyzing customer communications and customer outreach and how to improve customer contact rates.

29th May 2015 No Comments
Customer Outreach

Get The Most Out Of Your Contact Centre – Start Contacting Customers Earlier!

For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .

22nd May 2015 No Comments

How To Lose Customers Fast With Poor Customer Experience!

Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.

14th May 2015 No Comments
Sad Smiley Face - Poor Customer Experience

Top Tips On How To Improve Customer Contact Rates

To improve customer contact and engagement rates does not require a long drawn out process. Here are some simple things that you can start doing now to better engage with customers and get better results.

12th May 2015 No Comments
improve customer contact rates

Now You’re Cooking! SMS Conversations Offers A Great Customer Experience

Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?

28th April 2015 No Comments
VoiceSage SMS Conversations Offers Great Customer Experience

What Are The Top Uses For Text Messaging In Collections?

Many companies embraced the humble text message as a simple ‘fire-and forget’ communication, but now are capitalising on some of the great innovations in the SMS and mobile messaging space.

22nd April 2015 No Comments
Text messaging in collections

Text Messaging in Collections – Allowing Agents to Collect More

Texting in collections, is starting to deliver huge benefits – in terms of improved efficiency, better use of call centre agents’ time and late stage repayment deals with customers. So why is text messaging in collections working so well? A …

13th April 2015 No Comments
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