With consumers feeling burned out by the mountain of data that hits them, it’s only the innovative marketers paring down campaign messages who are going to win big. Push is a big part of that.
Smarter customer engagement is about working better with customers: bringing together communication channels – agents, text, voice, email into a coherent, unified whole. Here is how…
How can contact centres better engage with customers? Don’t waste time using channels that customers are unresponsive to. Switching channels gets better results.
These 3 points are key when analyzing customer communications and customer outreach and how to improve customer contact rates.
For customer communications, timing: it really is of the essence. Starting customer contact earlier in the day results in higher contact rates .
Customer experience is key to retaining customers. Here is a heads up on the basic principles guaranteed to leave customers unimpressed and underwhelmed.
To improve customer contact and engagement rates does not require a long drawn out process. Here are some simple things that you can start doing now to better engage with customers and get better results.
Avoid being a nuisance, SMS Conversations Offers Great Customer Experience, so why are contact centres not giving customers what they want?
Many companies embraced the humble text message as a simple ‘fire-and forget’ communication, but now are capitalising on some of the great innovations in the SMS and mobile messaging space.
Texting in collections, is starting to deliver huge benefits – in terms of improved efficiency, better use of call centre agents’ time and late stage repayment deals with customers. So why is text messaging in collections working so well? A …
VoiceSage’s round table report discusses how collections companies are evolving customer contact strategies to meet the challenges of today’s digitial world.
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