What are the signs that you have customer communication silos in your business?
Switched-on contact centres are moving from diallers to text-based interactions with customers – and it’s starting to really pay off,
There’s an expression which has probably lived past its sell-by date, but which I can’t help throwing at you today: There’s more than one way to skin a cat I see the truth of that pretty regularly in talking with …
By taking customers, with mobile messaging, from voice to text to mobile landing pages onto full mobile applications will get you and customers where you need to be.
A2P SMS will be around for the foreseeable future and is not going to be affected by OTT services. A2P SMS messaging is here to stay. Here is why….
From timing to seamless channel switches, these 5 simple contact approaches are guaranteed to deliver positive results and improve customer contact KPIs.
These 15 trends will keep you up to date on what on what is hot in the customer service arena.
Visual Messaging is a fantastic way for local authorities and public service providers to not just improve customer satisfaction, but also gain more insight into citizen attitudes.
More and more people in the collections are moving from viewing people as ‘debtors’ to viewing them as customers and looking to foster long term valuable relationships.
Read how effective communication can help.
Creating customer experiences that is what sets brands apart. Here are some customer experience predictions for 2015 from industry thought leaders.
VoiceSage achieves a hat trick with this third consecutive win in the hotly contested category at the 2015 Network Computing Awards
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