There’s a worrying parallel between how the media got the May’15 UK Election so wrong – and how brands may be connecting with customers.
Texting is delivering huge benefits in terms of improved efficiency, better use of call centre agents’ time and late stage repayment deals with customers so why is text messaging in collections working so well.
There are many ways a problem can be “solved”. The advice is to “fall in love with the problem, not the solution”. The more known about the problem, the weave of the reality it exits within, the more likely you are to have to insights to solve it.
The year in which nothing much seemed to happen in customer service. Maybe because we were getting on with the things that are clearly important. Mobile, Cloud, and Automation.
To improve customer contact and engagement rates does not require a long drawn out process. Here are some simple things that you can start doing now to better engage with customers and get better results.
There are some encouraging thoughts – and a warning or two – about what the market can expect in the next 12 months.
We all know it’s going to be hugely busy for retailers in the next two weeks – both in-store and online. That’s because, in light of how poorly UK Plc managed the November ‘Black Friday’ event this year, retailers have …
Ideas to help improve contact centre agent and customer experience performance
A recent survey by respected consumer champion Which? found out what the British public’s biggest gripes are when it comes to working with them. Its team asked more than 3,500 consumers what makes them ‘see red’ about the companies and …
If you’re still in doubt about the rise of importance in data-driven marketing, then you might want to pen an angry ‘Letter To The Editor’ of US business magazine Forbes … as that august journal says you’re wrong.
VoiceSage is in a strong position to retain the title, following significant system enhancements centred on a newly-redesigned User Interface and enhancements to its core functionality for SMS, voice, e-mail and visual touch messaging solutions.
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